Operational Excellence Analyst

This is a fully remote position, open to applicants in Belgium, +2 more countries.

📋 Description

• Assist in the implementation and upkeep of an operational performance framework, which encompasses KPIs, reporting systems, and service-level objectives.

• Monitor EPI, member, and vendor performance alongside resilience data, pinpointing risks, discrepancies, and areas for improvement.

• Develop materials for service evaluations, quarterly Member Advisory Group meetings, board reports, and other key stakeholders.

• Spearhead documentary assessments by cataloging documentation and processes, aiding teams in addressing gaps, and reorganizing the document library.

• Follow up on internal audits and enhancement initiatives, coordinating action items, tracking deadlines, and reporting on progress.

• Assist in escalations by collecting pertinent information and aiding stakeholders in identifying feasible resolution options.

• Enhance collaboration among Operations, EPI, and its members.

• Report directly to the Head of Operational Excellence and collaborate with teams across EPI and its members.

⛳️ Requirements

• Minimum of 2 years of experience in project management, service delivery, operations, consulting, or a related field.

• Bachelor’s degree or equivalent professional experience; a project management certification is advantageous.

• Proficient in English (CEFR C1 or C2).

• Knowledge of French, German, Dutch, or another European language is a plus.

• Ability to work remotely with a high level of autonomy while effectively collaborating in a multicultural setting.

• Experience in tracking KPIs, performance metrics, action plans, or project advancements and translating findings into clear reports.

• Excellent communication and presentation abilities for creating concise materials for senior internal and external stakeholders.

• Highly organized approach to project follow-ups, documentation, and process enhancements.

• Familiarity with SLA/SLO, CMMI, Kanban, or similar frameworks is a plus.

• Interest in fintech and payments, including knowledge of DORA and PSD2 is advantageous.

🏝️ Benefits

• Remote-first culture with quarterly and annual in-person meetups for all staff.

• Opportunity to work from another EU country for up to 3 months each year.

• Competitive compensation package that includes a performance-based bonus and a comprehensive benefits program.

• Learning and development budget: €5,000 training budget per year.

• Multicultural European company.

• Remote work arrangement.