Operational Account Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Oversee the operational business relationship for major accounts, which may have a global or regional scope.

• Participate in account teams, offering operational insights.

• Organize and lead business analysis initiatives while providing recommendations to sales teams and business units.

• Act as a point of escalation, collaborating across various functions to resolve intricate operational challenges.

• Advocate for customer/partner requirements and supply business specifications for complex projects.

• Carry out post-project assessments.

• Prepare and conduct operational performance reviews with customers and partners.

• Promote improvement initiatives.

• Provide consultation and guidance to internal clients, up to the Director level, on complex operational issues.

• Relay operational process changes to customers, partners, and internal stakeholders.

• Oversee implementation phases.

• Lead or contribute expertise to functional project teams and cross-functional initiatives.

• Direct process enhancements and formulate policies.

• Serve as the organization's representative to external customers and clients.

• Mentor and guide junior employees.

⛳️ Requirements

• A first-level university degree or equivalent professional experience.

• An advanced university degree is preferred.

• Generally, 6-10 years of relevant experience, ideally in supply chain, customer service, procurement, or financial management.

• Typically, 2-4 years of experience in supporting global/regional accounts or large, intricate domestic accounts.

• Project management experience is preferred.

• Proficiency in English and the local language, along with other languages as necessary.

• Exceptional communication, leadership, negotiation, and influencing abilities.

• Comprehensive understanding of core HP businesses and the revenue cycle.

• Expert-level proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint.

• Strong skills in project management, problem-solving, and analysis.

• Ability to collaborate and network with diverse groups and functions.

• Capacity to build and maintain relationships with external customers and partners at the Director level.

• Solid financial and business insight.

• Capability to identify and implement process enhancements tailored to customer needs.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Long-term and short-term disability insurance.

• Employee assistance program.

• Flexible spending account.

• Life insurance.

• 4-12 weeks of fully paid parental leave depending on tenure.

• 11 paid holidays.

• Additional flexible paid vacation and sick leave.

• Bonus and/or equity opportunities.