Client Account Manager

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Oversee client account management and expansion for AECOM’s US Army Department of Defense account.

• Formulate and manage strategic initiatives, account plans, opportunity targets, pipelines, growth objectives, and client acquisition strategies.

• Evaluate intelligence, external market dynamics, competitors, and small-business prospects.

• Collaborate with Regional Business Lines, Business Line Leaders, Regional Executives, and Engagement Teams.

• Track account performance, bookings, pipeline, contract capacity, program/project opportunities, and portfolio quality.

• Review and update the Salesforce pipeline while ensuring capture plans for major pursuits are in place.

• Assist with teaming, negotiations, risk-management approvals, pricing, proposals, and federal requirements.

• Lead significant proposals and devise strategies for underperforming contracts.

• Cultivate and manage relationships with key clients to enhance cross-selling opportunities.

• Supervise corrective actions, recoveries, client interactions, and client satisfaction levels.

• Ensure compliance awareness, support FAR compliance, participate on joint-venture boards, and review CPAR reports and rebuttals.

• Address organizational conflict of interest issues and resolve conflicts among Business Lines.

• Communicate account status, objectives, metrics, and progress through focus groups and the National Governments chain.

• Conduct business-line reviews and coordinate client engagement to identify and secure task orders and contracts.

• Advocate for the AECOM/National Governments brand and foster federal team development.

• Monitor AECOM team performance and address client issues and concerns.

• Report to the US Defense Director and/or National Government Account Directors.

⛳️ Requirements

• Bachelor's degree in architecture, engineering, or another relevant field aligned with AECOM’s Business Lines.

• Over 15 years of experience collaborating with US Federal government agencies on Architect-Engineering programs.

• At least 6 years in a leadership capacity.

• Willingness to travel within CONUS and occasionally OCONUS.

• US citizenship is mandatory.

• Comprehensive understanding of consultative selling techniques.

• Exceptional communication skills.

• Proficient negotiation abilities.

• Expertise in project management for complex, multi-country, multi-business unit agreements.

• Familiarity with, or a commitment to rapidly learn, AECOM's complete portfolio.

• Experience with CRM systems (Salesforce) is advantageous.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Life, AD&D, and disability insurance.

• Paid time off.

• Leaves of absence.

• Optional benefits and perks.

• Flexible work arrangements.

• Well-being resources.

• Employee assistance program.

• Business travel insurance.

• Service recognition awards.

• Retirement savings plan.

• Employee stock purchase plan.

• Award-winning training and development programs.

• Opportunities for global teamwork and career advancement.

• In-person Day 1 onboarding at an AECOM office location.