Operational Account Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Support designated clients with their daily account inquiries.

• Achieve or surpass client volume and revenue goals through exceptional service and proactive identification of growth opportunities.

• Manage, enhance, and negotiate terms and agreements.

• Forecast, track, reach, and report on client-specific objectives.

• Cultivate strong relationships with internal teams and stakeholders.

• Arrange both virtual and in-person client meetings.

• Advocate for and communicate the benefits and value of the product.

• Keep CRM, email, Confluence, and other internal software records current.

• Occasionally travel to industry events, conferences, and networking opportunities.

• Perform additional responsibilities as required by the organization.

⛳️ Requirements

• Minimum of 2 years experience in Fintech, Crypto, or other online business account management in a B2B context.

• Service-oriented, self-driven, and capable of working autonomously.

• Ability to merge empathy and client service with commercial success.

• Capacity to excel in a fast-paced startup environment focused on speed and problem-solving.

• Highly organized and efficient in managing time.

• Strong negotiation abilities.

• Enthusiasm for cryptocurrency and contemporary payment solutions.

• High energy level and a positive mindset.

• Exceptional problem-solving capabilities.

• Excellent organizational, reporting, and attention-to-detail skills.

• Familiarity with Salesforce, Jira, Confluence, Intercom, and Tableau.

• Proficient in both written and verbal English and Russian.

🏝️ Benefits

• Benefit Bar – up to €230/month, applicable for sports, mental health, coworking, home office, or medical-related expenses.

• Fully remote work from nearly any location.

• Optional office access and relocation assistance.

• Flexible, asynchronous-friendly work environment.

• Budget allocated for courses, certifications, and professional growth.

• Support for language learning.

• Opportunities for cross-team learning and knowledge exchange.

• Medical insurance or reimbursement depending on the location.

• Access to mental health support services.

• Financial assistance for significant life events.

• Merchandise shop with a rewards system.

• Team offsite gatherings and company events.