Oncology Solution Architect – Growth & Expansion Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead scalable growth by converting healthcare software capabilities into quantifiable customer benefits.

• Promote adoption, operational integration, retention, and expansion within intricate, multi-stakeholder North American accounts.

• Oversee complex software expansion initiatives that align with broader sales goals.

• Create and implement customized account strategies that link customer requirements with software portfolio capabilities and value-realization objectives.

• Utilize insights from the healthcare market, including competitive challenges faced by integrated delivery networks, to inform expansion strategies.

• Formulate communication and engagement strategies to ensure stakeholder alignment and foster strategic customer relationships.

• Establish repeatable, scalable growth and expansion processes along with customer-expansion playbooks.

• Collaborate with regional leadership, territory sales, customer success, technical sales, and AOS teams to identify and prioritize opportunities.

• Assist Customer Success Managers (CSMs) and Technical Sales Managers (TSMs) in account execution, technical solution positioning, and system lifecycle alignment.

• Propel cross-functional execution across sales, product, services, and finance departments.

• Cultivate strategic external partnerships and ecosystem relationships to support market expansion and promote health equity.

• Anticipate challenges related to adoption, integration, scalability, infrastructure, data flow, and cybersecurity.

• Contribute to business cases for new offerings, integrations, and market expansion initiatives.

• Analyze healthcare trends, market pressures, and customer adoption strategies to refine positioning and account strategy.

• Manage expansion risks within clinical, regulatory, and patient-impact constraints by employing staged rollouts and adoption-risk management techniques.

• Monitor adoption rates, expansion pipelines, and renewal health alongside customer success managers.

• Participate in quarterly performance reviews, forecasts, and leadership business updates.

• Influence complex sales cycles and enterprise account strategy through collaboration and business acumen.

• Encourage collaboration, execution excellence, and customer-focused growth.

⛳️ Requirements

• Bachelor’s degree in business, engineering, computer science, or a related field.

• Over 10 years of experience in healthcare software sales, enterprise software, SaaS, or digital health, with a focus on large, complex accounts.

• Demonstrated ability to collaborate effectively with consulting, customer success, and technical sales teams to drive adoption and expansion.

• Experience in contributing to forecasts, account planning, and performance metrics within a matrixed environment.

• Strong influencing capabilities in matrixed, cross-functional contexts.

• Extensive knowledge of software adoption lifecycles and enterprise account dynamics.

• In-depth understanding of healthcare IT strategies, technology lifecycles, and interfacing/integration tactics.

• Exceptional collaboration, communication, and stakeholder management skills.

• Analytical skills to convert data into actionable insights.

• Results-oriented mindset focused on execution and measurable outcomes.

• Experience in negotiation, pricing/packaging, and business-case development for multi-year engagements.

• Proficient understanding of software architecture, cloud, AI-enabled capabilities, and delivery mechanics.

• A valid driver’s license in the state of residence.

• No history of DUI/DWI convictions, pending DUI/DWI charges, or other serious moving violations unless legally exempt.

• Must comply with applicable Vendor Credentialing requirements for full client-site access, which may include identification, background checks, drug screens, immunizations, annual TB testing, and healthcare training.

• The successful candidate must be capable of working with controlled technology in compliance with US export control laws.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term and short-term disability insurance.

• Paid parking/public transportation.

• Paid time off.

• Paid sick and safe time.