Onboarding & Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete onboarding process for new practices, starting from scanner delivery to the successful execution of initial cases and transition to steady-state operations.

• Support practices through a well-defined onboarding program featuring specific milestones, tailoring the approach to each practice's staff composition, learning preferences, and pace of progress.

• Set up and configure lab accounts while collaborating with lab partners to align on practice preferences, case workflows, and submission criteria.

• Ensure that practices are well-informed about Incisive's value proposition, quality benchmarks, and lab network functionalities.

• Facilitate change management initiatives with dentists and practice leaders to foster acceptance of digital workflow integration.

• Provide virtual training and occasional in-person sessions across supported scanner platforms.

• Cover scanning procedures for crowns, bridges, and implants, along with case submissions, lab-specific workflows, and maintenance of scanners.

• Offer hands-on coaching during live scanning and chairside support for initial cases.

• Conduct advanced training for intricate workflows such as AOX, dentures, and complex restorative procedures.

• Deliver retraining and follow-up sessions to ensure ongoing adoption and usage.

• Monitor the quality of early scans and first cases, offering constructive feedback for improvement.

• Evaluate practice performance against activation milestones and time-to-value objectives.

• Identify gaps in adoption or utilization and execute targeted follow-up initiatives.

• Detect early warning signals during onboarding and proactively escalate to Customer Success.

• Document onboarding results, recurring challenges, and the effectiveness of training.

• Suggest enhancements to training curriculum, materials, and onboarding procedures.

⛳️ Requirements

• Minimum of 3 years of experience in onboarding, training, or clinical/digital enablement.

• Required experience in dental technology or dental practice.

• Practical knowledge of intraoral scanning workflows is essential.

• Familiarity with Sirios X3, Trios, or ICAM is an advantage.

• Excellent communication skills with a strong instructional presence.

• Comfortable leading live virtual training sessions and providing clinical guidance.

• Strong troubleshooting capabilities and meticulous attention to detail.

• Highly organized, dependable, and able to thrive in a fast-paced environment.

• Must be able to work Eastern or Central Time Zone hours.

• Experience with ICAM / photogrammetry is a plus.

🏝️ Benefits

• Target bonus: 20% of base salary.

• Eligibility for stock options.

• Significant equity participation in a private equity-backed growth venture.

• Comprehensive medical, dental, and vision insurance plans.

• Unlimited paid time off.

• 401k plan with company matching.

• Remote work opportunity within the US.

• Join a small, rapidly expanding team where your contributions have a noticeable and immediate impact.