Onboarding Team Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage a team dedicated to onboarding new clients onto NetCov’s managed services platform.

• Create and execute standardized onboarding processes and best practices.

• Collaborate with cross-functional teams to ensure efficient client onboarding.

• Continuously enhance onboarding procedures through feedback and performance metrics.

• Ensure timely completion of onboarding projects while adhering to scope.

• Mentor and develop onboarding specialists, providing guidance and support.

• Conduct performance assessments and offer constructive feedback.

• Identify training needs and implement relevant training programs.

• Promote a culture of continuous improvement and a customer-centric approach.

• Act as the main point of contact for high-profile client onboarding initiatives.

• Cultivate relationships with new clients throughout the onboarding process.

• Collaborate with account managers for effective post-onboarding transitions.

• Address escalated issues and resolve complex onboarding challenges.

• Manage project planning and execution effectively.

• Develop timelines, resource allocation plans, and strategies for risk mitigation.

• Monitor project status, timelines, and budgets closely.

• Coordinate resources and expertise across departments.

• Oversee the integration of client systems and data into NetCov’s managed services platform.

• Ensure comprehensive documentation of client environments and configurations.

• Work alongside engineering teams to tackle technical challenges.

• Remain up-to-date with NetCov’s services and technology stack.

• Set and monitor KPIs for the infrastructure team.

• Implement data-driven strategies to enhance efficiency and effectiveness.

• Ensure on-time project delivery and adherence to Service Level Agreements (SLAs).

• Drive ongoing improvements in team performance and client satisfaction.

• Perform additional duties as required.

⛳️ Requirements

• Over 7 years of experience in IT infrastructure management, including a minimum of 3 years in a management capacity.

• Strong technical expertise in on-premises infrastructure, Microsoft 365, cloud platforms, and various operating systems.

• Proven track record in managing cloud migration initiatives.

• Comprehensive understanding of IT service management principles and best practices.

• Robust project management skills with experience in relevant methodologies (e.g., ITIL, Agile).

• Exceptional communication, interpersonal, and client relationship management abilities.

• Relevant certifications (e.g., MCSE, AWS Certified Solutions Architect, Azure Administrator) are advantageous.

🏝️ Benefits

• Competitive base salary along with performance-based incentives and commissions.

• Access to ongoing training and development opportunities.

• Career advancement prospects within a rapidly expanding organization.

• A collaborative work culture.

• Cutting-edge cybersecurity and IT services tailored to meet the evolving needs of the financial sector.

• Occasional travel for on-site meetings.