Onboarding Team Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and execute standardized onboarding procedures and best practices.

• Organize cross-functional teams to facilitate efficient client onboarding.

• Continuously enhance onboarding processes using feedback and performance metrics.

• Ensure that onboarding projects are delivered punctually and within defined parameters.

• Lead, mentor, and nurture a team of onboarding specialists.

• Conduct regular performance assessments and offer constructive feedback.

• Recognize skill deficiencies and establish training initiatives.

• Promote a culture of continuous improvement with a customer-first approach.

• Act as the main point of contact for significant client onboarding projects.

• Establish and sustain relationships with new clients.

• Collaborate with account managers during the post-onboarding transition.

• Address escalations and resolve challenging onboarding issues.

• Supervise the planning and execution of client onboarding projects.

• Develop project schedules, resource allocation plans, and risk management strategies.

• Monitor project advancements and compliance with schedules and budgets.

• Coordinate departmental resources and expertise.

• Oversee the integration of client systems and data into NetCov's managed services platform.

• Ensure proper documentation of client environments and configurations.

• Collaborate with engineering teams to address technical challenges.

• Track service offerings and technology stack for seamless integration.

• Establish and monitor KPIs for the infrastructure team.

• Implement data-driven approaches to enhance team efficiency and effectiveness.

• Ensure timely project completion and adherence to service level agreements (SLAs).

• Foster ongoing improvements in team performance and client satisfaction.

• Perform additional duties as assigned.

⛳️ Requirements

• Over 7 years of experience in IT infrastructure management.

• At least 3 years in a leadership position.

• Strong technical proficiency in on-premises infrastructure, Microsoft 365, cloud platforms, and operating systems.

• Demonstrated experience in managing cloud migration initiatives.

• Comprehensive understanding of IT service management principles and best practices.

• Strong project management skills and experience with applicable methodologies (e.g., ITIL, Agile).

• Exceptional communication, interpersonal, and client relationship management abilities.

• Relevant certifications (e.g., MCSE, AWS Certified Solutions Architect, Azure Administrator) are advantageous.

🏝️ Benefits

• Competitive base salary along with performance-based incentives and commissions.

• Access to ongoing training.

• Opportunities for career advancement.

• Prospects for growth within a rapidly expanding company.

• Collaborative work culture.

• Occasional travel for on-site meetings.