Onboarding Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the complete onboarding process for new Wagepoint clients, starting from account submission up to the initial payroll run.

• Accurately configure payroll accounts in adherence to Wagepoint policies and governmental regulations.

• Provide training via calls, emails, and online sessions on Wagepoint’s payroll platform.

• Monitor, document, and address onboarding issues in collaboration with Sales, Risk, and Support teams.

• Keep precise onboarding records, setup instructions, support notes, and system configurations in internal tools.

• Recognize recurring onboarding challenges and suggest process enhancements.

• Assist small businesses in building confidence with payroll technology.

⛳️ Requirements

• Minimum of 1 year of experience in processing Canadian payroll or providing support in payroll onboarding, support, or implementation.

• Strong understanding of payroll compliance and basic taxation principles.

• Eagerness to learn and adapt as payroll legislation, internal processes, and product features evolve.

• Excellent communication skills with the ability to convey payroll concepts clearly.

• Experience in managing KYC/KYB and other compliance-related documentation.

• High attention to detail coupled with strong organizational abilities.

• Capability to investigate and resolve onboarding issues independently, knowing when to collaborate or escalate matters.

• Comfortable operating in a CRM-driven environment such as HubSpot.

• Familiarity with Google Workspace and video conferencing tools.

• Collaborative, self-motivated, and adaptable in a fast-paced, remote setting.

• PCP designation or progress toward it is advantageous.

• Membership in the National Payroll Institute is a plus.

• Experience with payroll software or HR/payroll platforms is beneficial.

• Bilingual in French and English is an asset.

• Experience working in a remote or distributed team environment is a plus.

🏝️ Benefits

• Opportunities for professional development.

• New experiences and pathways for career advancement.

• Flexible and autonomous remote working arrangements.

• Virtual interview processes.

• An inclusive and supportive hiring procedure.

• Accommodation assistance during recruitment.

• Commitment to mental wellness and workplace inclusion.