Onboarding Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Facilitate live onboarding and training sessions for new clients to guarantee the smooth adoption of Riverside’s solutions.

• Inform current customers about new features and updates to enhance their experience with the platform.

• Develop and maintain resources for customers, including training presentations, guides, and workshops.

• Work in collaboration with Sales and Customer Success teams to ensure seamless transitions and a unified customer experience.

• Assist in the onboarding and continuous training of new Customer Success team members.

• Actively identify customer requirements and milestones, guiding them toward realizing their "first value."

• Monitor customer well-being and address potential risks to reduce churn.

• Collaborate with product and marketing teams to ensure resources are up-to-date with the latest developments and best practices.

⛳️ Requirements

• A minimum of 2 years of demonstrated experience in a customer-facing role, preferably in onboarding, training, or customer success within a SaaS environment.

• Strong capability to articulate technical concepts in a clear and engaging way.

• Experience in creating and presenting training content and materials.

• Outstanding organizational skills, with the capability to manage various projects and deadlines effectively.

• Confidence in leading live virtual training sessions.

• A proactive attitude with a commitment to delivering exceptional customer experiences.

• A willingness to assist and educate others, showcasing a friendly and customer-centered approach.

• Ability to work during business hours in the Eastern time zone.

• Must reside in Mexico.

🏝️ Benefits

• Remote work arrangement.

• Eastern time zone business hours.