OIS Support Specialist

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Deliver expert assistance to clients utilizing Elekta’s Oncology Information Systems (OIS)

• Offer customer support through phone, email, and various support channels

• Diagnose software issues and address product-related inquiries

• Examine, document, and escalate intricate application and functionality challenges

• Assist with software updates and system-related tasks

• Adhere to established processes, policies, and service standards

• Engage in continuous improvement initiatives and cross-functional projects

• Cultivate and uphold expert knowledge of Elekta products, services, and support procedures

• Keep accurate documentation of customer interactions and case details

• Advocate for Elekta’s values and dedication to customer success

• Travel to customer locations as necessary for issue resolution and troubleshooting

⛳️ Requirements

• At least 3 years of experience in clinical oncology treatment, technical support, customer service, training, or a similar combination of education and experience

• Familiarity with Record & Verify EMR systems

• Experience with radiation therapy treatment systems and oncology workflows

• Strong preference for knowledge of MOSAIQ, Elekta products, Citrix, Windows environments, and Microsoft SQL Server

• Experience with Salesforce or other CRM platforms is a valuable asset

• Proficiency in both written and spoken French and English

• Competence in using Microsoft Office applications

• Excellent analytical and problem-solving abilities

• Capability to work efficiently under pressure and manage multiple priorities

• Outstanding communication and interpersonal skills

• Strong organizational skills with a keen attention to detail

• Willingness to travel up to 10% as necessary

🏝️ Benefits

• Collaborative and innovative team environment

• Opportunity to contribute to the enhancement of cancer care and the advancement of precision radiation medicine

• Equal opportunity employer

• Automated application screening conducted with fair, transparent, and non-discriminatory practices