OCM Communications Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the planning and execution of Organizational Change Management (OCM) for a global transformation initiative.

• Perform stakeholder impact assessments and analyze change impacts.

• Create stakeholder personas and strategies for audience segmentation.

• Evaluate organizational readiness and identify potential adoption risks.

• Develop strategies for change adoption, engagement, and reinforcement.

• Assist in business readiness planning and deployment activities.

• Establish metrics for change and monitor adoption and engagement levels.

• Facilitate workshops, meetings, focus groups, and feedback sessions with stakeholders.

• Identify areas of resistance and formulate strategies for mitigation.

• Formulate and implement integrated communication strategies that align with program milestones and rollout activities.

• Create comprehensive communication plans, messaging frameworks, schedules, and stakeholder engagement methods.

• Develop executive presentations, leadership updates, email campaigns, FAQs, talking points, internal website content, awareness materials, stakeholder briefings, training materials, and communications regarding change and readiness.

• Assist in the development of educational and multimedia content, including videos.

• Customize messaging and communication strategies for various stakeholder groups and audiences.

• Identify suitable communication channels for affected stakeholder groups.

• Coordinate communications across global regions, business units, and functional teams.

• Support program communication platforms, internal website content, and engagement forums for stakeholders.

• Collaborate with translation teams for communications requiring multiple languages.

• Formulate readiness, training, and adoption strategies.

• Assist in engagement, rollout, stabilization, and readiness activities within the organization.

• Simplify complex project changes into clear, audience-appropriate messaging.

• Monitor stakeholder feedback and provide insights to program leadership.

• Collaborate with Program Management, Communications, Learning & Development, Translation, Technology, and Business teams.

• Prepare updates and governance materials for executive-level review.

• Support leadership engagement and sponsor communications.

• Contribute to risk management, issue resolution, dependency tracking, and stakeholder management activities.

• Maintain communication and change management deliverables in alignment with program objectives and timelines.

• Manage various communication and stakeholder engagement streams concurrently.

⛳️ Requirements

• A minimum of 7 years of experience in Organizational Change Management, Communications, Transformation, or related fields.

• Proven experience in developing and implementing organizational change and communication strategies.

• Skilled in conducting impact assessments, stakeholder analyses, audience segmentation, readiness evaluations, and adoption planning.

• Experience in managing communications across complex and cross-functional stakeholder groups.

• Exceptional verbal and written communication abilities.

• Strong background in executive communications and presentation development.

• Experience in creating practical communication and engagement materials for diverse stakeholder audiences.

• Capability to comprehend complex initiatives and convey them through clear business-focused messaging.

• Strong facilitation, consulting, and stakeholder engagement skills.

• Ability to independently manage multiple communication and change deliverables in a fast-paced environment.

• Capability to work strategically while being comfortable with hands-on communications and change management execution.

• Prosci Change Management certification is highly preferred.

• Experience in supporting technology, IT, cybersecurity, infrastructure, or other technical transformation initiatives.

• Experience in producing educational videos, visual communications, or other multimedia change materials.

• Familiarity with maintaining internal websites, intranet pages, or similar employee communication channels.

• Experience in coordinating communications across multiple regions or languages.

• Background in large enterprises or highly regulated environments.

• Familiarity with Microsoft 365 collaboration and communications platforms.

🏝️ Benefits

• A 6-month contract with the potential for extension.

• Day schedule consisting of 37.50 hours per week.

• A remote role with the flexibility to work from anywhere in Canada.