Nurse Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Coordinate and deliver services for Sentrex Health Solutions’ patient support programs.

• Oversee all facets of program support and serve as the primary contact for designated healthcare providers.

• Ensure patients have access to support programs and drug therapies.

• Engage with patients, insurance companies, pharmacies, physicians, and healthcare professionals to secure medication coverage.

• Execute registration and enrollment activities for healthcare providers and patients.

• Process relevant program data and manage data entry tasks.

• Respond to telephone and web-based inquiries regarding program services, disease states, and products.

• Offer medical support, disease and therapy education, and disease management assistance.

• Attend specialized training sessions related to specific therapies.

• Provide inbound and outbound telephone support, including maintenance and adherence calls.

• Implement case-management protocols, clinical monitoring, data collection, follow-up, compliance, therapy disruption monitoring, and adverse event reporting.

• Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternative funding options.

• Participate in patient meetings and conferences as required.

• Identify and report adverse events to Health Canada, Med Info, and appropriate systems.

• Uphold confidentiality regarding client and corporate information.

• Coordinate with physician offices, pharmacies, infusion service providers, and other entities to arrange patient services and address issues.

• Engage in continuing education activities.

• Create training materials and programs for new Patient Support Program team members.

• Advocate for patients and healthcare providers throughout the patient journey.

• Facilitate coverage renewals, changes, and reimbursement support.

• Review, analyze, and validate patient information.

• Schedule appropriate follow-up actions to ensure continuity of service.

• Advocate and follow up until coverage decisions are finalized.

• Carry out additional responsibilities as assigned by the Manager.

⛳️ Requirements

• Must be a Registered Nurse in good standing with the College of Nurses in their respective province.

• 2–4 years of clinical experience required.

• Bilingual communication skills in English and French are preferred.

• Experience in Patient Support Programs is a significant asset.

• Background in immunology is beneficial.

• High level of service to both internal and external clients.

• Ability to adapt during periods of growth and organizational change.

• Proven capability to build trust and influence across multiple levels.

• Impactful and straightforward communication style.

• Exceptional organizational skills and ability to foster effective working relationships.

• Availability to work Monday to Friday, with 8-hour rotating shifts between 8am and 8pm EST.

🏝️ Benefits

• 100% Canadian company with locations nationwide.

• State-of-the-art facilities.

• Flexible working environment that promotes work-life balance.

• Diverse and inclusive culture.

• Employee Development Program.

• Industry-leading in-house corporate training.

• Competitive salary.

• Generous vacation entitlement.

• Wellness Program offering 5 paid days off for well-being.

• Paid sick days.

• Competitive benefits package including dental & extended health benefits, AD&D, LTD, and employee/dependent life insurance.

• Employee & Family Assistance Program.

• RRSP matching program.

• Accommodations available upon request during the selection process.