Nurse Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer assistance to patients and healthcare providers concerning Patient Support services, diseases, and therapies.

• Help patients and caregivers with evaluations related to Patient Support services.

• Act as a liaison among patients, families, and healthcare providers regarding medication accessibility.

• Respond to inquiries about program services, disease states, and products.

• Facilitate patient adherence through continuous disease- and product-related support.

• Refer patients to healthcare providers for clinical inquiries that exceed program materials.

• Record patient information and interactions in electronic health records.

• Perform regular file assessments and update records to accurately reflect patient journeys.

• Adhere to case-management protocols, which include data collection, follow-up, therapy disruption/discontinuation monitoring, adverse event reporting, and communication with primary healthcare providers.

• Collaborate with reimbursement specialists and physicians to secure therapy funding and investigate alternatives.

• Organize and monitor patient services in line with KPIs to hasten therapy access.

• Engage in specialized therapy training sessions and pharmaceutical meetings.

• Attend patient meetings and conferences, working alongside patient associations and advocacy groups as necessary.

• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics on treatment logistics and problem resolution.

• Communicate with the manager, team, and client regarding patient case management.

• Assist in training new Nurse Case Managers and provide feedback on protocols, databases, processes, and interdepartmental workflows.

• Report adverse events and serious adverse events in accordance with program procedures.

⛳️ Requirements

• Diploma in healthcare or a related discipline.

• Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is essential.

• Capability to resolve issues and work both independently and collaboratively within a team.

• Strong analytical and problem-solving abilities.

• Ability to work efficiently across various functions and within a small team.

• Exceptional teamwork skills and readiness to provide constructive feedback.

• Ability to consistently produce high-quality professional work at a detailed level in a dynamic environment.

• Strong leadership skills, including the ability to lead, manage, motivate, and train a high-performing team.

• Experience in delegating and assigning tasks/work within a team setting.

• Capacity to think logically, clearly, and conceptually while demonstrating creativity and innovation.

🏝️ Benefits

• Medical, dental, and vision care.

• Comprehensive wellness benefits addressing physical, emotional, financial, and social aspects of wellness.

• Backup dependent care.

• Adoption assistance.

• Coverage for infertility treatments.

• Support for family building.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer opportunities.

• Reasonable accommodations during the employment process.