Nurse Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assess patient records, treatment histories, provider contributions, and associated documentation to verify readiness for case action and subsequent processing steps.

• Implement clinical and operational procedures to facilitate patient enrollment, therapy coordination, case advancement, and access to prescribed treatments.

• Review case activities, follow-up measures, and documentation quality to detect discrepancies, delays, and process inefficiencies.

• Analyze barriers to therapy access, coverage challenges, and coordination risks for timely escalation and resolution.

• Clarify program protocols, product guidelines, and operational requirements for patients, healthcare providers, and internal teams.

• Collaborate with healthcare providers, pharmacies, clinics, and support teams to minimize disruptions in therapy access or administration.

• Ensure adverse event reporting, documentation controls, and communication standards are maintained in accordance with clinical, quality, and regulatory expectations.

⛳️ Requirements

• Diploma in healthcare or a related discipline.

• Licensed Nurse (RN or RPN/LPN) with current registration from the College of Nurses in the province of practice.

• Familiarity with clinical operations, care coordination, and case management processes.

• Understanding of patient support program workflows and therapy access pathways.

• Knowledge of clinical documentation, record-keeping, and audit requirements.

• Awareness of treatment protocols, therapy administration support, and patient education practices.

• Insight into reimbursement navigation, coverage processes, and funding support initiatives.

• Understanding of adverse event reporting, quality control measures, and compliance standards.

• Capability to accurately interpret clinical, operational, and reimbursement-related information.

• Skill in assessing case status, service risks, and barriers to therapy access.

• Ability to validate documentation and maintain precise case records.

• Proficiency in coordinating with patients, providers, pharmacies, clinics, and internal teams.

• Competence in communicating complex care and program information clearly and professionally.

• Capacity to ensure case progression through timely follow-up, escalation, and problem resolution.

• Ability to audit case activities and identify deficiencies in processes or documentation quality.

• Commitment to upholding confidentiality, quality standards, and regulatory requirements.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care services.

• Adoption assistance programs.

• Infertility treatment coverage.

• Family-building support resources.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship initiatives.

• Employee resource groups.

• Volunteer opportunities.