Nurse Care Coordinator Manager, RN

This is a fully remote position, open to applicants in California.

📋 Description

• Recruit, hire, train, and onboard new team members.

• Provide direct supervision and performance management for assigned staff.

• Conduct regular one-on-one meetings, performance reviews, and coaching sessions.

• Identify professional development needs and facilitate training and continuing education opportunities.

• Address performance issues and document them appropriately.

• Prepare staff schedules and manage coverage effectively.

• Ensure compliance with HIPAA, state nursing boards, and healthcare regulations.

• Guarantee timely and accurate documentation and record-keeping.

• Participate in quality improvement initiatives and process optimization efforts.

• Track and report key performance indicators and metrics.

• Coordinate with other departments to ensure seamless patient care transitions.

• Maintain appropriate staffing ratios and coverage levels.

• Communicate with patients, families, and interdisciplinary team members.

• Engage in team meetings and clinical huddles.

• Act as a liaison between clinical staff and management.

• Report team performance, concerns, and successes to leadership.

• Collaborate with community partners and external resources.

• Coordinate, schedule, and reschedule clinical appointments.

• Manage referrals to specialists and external clinical services.

• Follow up with families to minimize gaps in care and reduce no-show rates.

• Provide clinical updates to referring physicians.

• Coordinate lab work and documentation for treatment planning.

• Support providers when patients require escalation of care.

• Offer evidence-based education to families regarding chronic condition management.

• Explain medication regimens, treatment plans, and care goals to patients and families.

• Respond to inquiries from patients and families via messaging and phone.

• Initiate and manage medication prior authorization requests.

• Communicate with pharmacies to resolve dispensing issues and coordinate refills.

• Track authorization statuses and escalate delays when necessary.

• Maintain accurate medication records and document pharmacy communications.

⛳️ Requirements

• Active California Registered Nurse (RN) license in good standing.

• Bachelor's or Master's degree in Nursing is acceptable.

• A minimum of 10 years of nursing experience.

• Experience in leading a team of clinical staff.

• Proven proficiency with multiple technology platforms and electronic health record (EHR) systems.

• Strong organizational, communication, and interpersonal skills.

• Ability to manage competing priorities and work collaboratively in a remote, virtual setting.

• Comfort in working with diverse, medically and socially complex pediatric populations.

• Enthusiasm for joining a fast-growing startup and iterating on new care models.

• Reliable internet connection and a dedicated workspace suitable for remote work.

• Experience in pediatric, chronic care, or care coordination settings is preferred.

• Familiarity with prior authorization processes and payer requirements is preferred.

• Experience working in underserved or urban environments is preferred.

• Spanish language capability is requested in the application form.

• Ability to work full-time.

• Must be located in California.

🏝️ Benefits

• Medical and ancillary benefits.

• Remote-friendly culture.

• Full-time position.

• Regular work hours from Monday to Friday, 8 AM to 5 PM PT.

• On-call coverage for care escalation by the Care Coordinator Team.