NOC Technician

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Oversee alarms and performance metrics across fixed wireless, fiber, and core networks.

• Initiate, update, and finalize tickets with comprehensive documentation.

• Diagnose and restore services remotely prior to involving Field Operations.

• Elevate issues to network engineering, Field Operations, and on-call personnel.

• Detect outages and inform the NOC Manager and Customer Experience regarding customer impact.

• Provide ongoing incident status updates until service restoration is achieved.

• Assist in planned maintenance by conducting pre- and post-change evaluations.

• Ensure that newly installed and acquired equipment is properly monitored.

• Adhere to NOC runbooks and suggest enhancements.

• Engage in the on-call rotation.

• Report directly to the NOC Manager.

⛳️ Requirements

• A minimum of 2 years in a NOC, Tier 2 support, or network support position, ideally within an ISP, WISP, or carrier environment.

• Understanding of IP networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, ping, and traceroute.

• Proficiency with network monitoring and ticketing systems.

• Strong written and verbal communication skills.

• Capability to work rotating shifts, including nights, weekends, and holidays.

• Residency required in Nevada, California, Oregon, Missouri, or New Mexico; neighboring states may be considered.

• Must successfully complete pre-employment and random background checks, as well as drug, alcohol, and cannabis testing.

• A valid driver's license and a satisfactory driving record are mandatory.

• Occasional lifting of equipment or materials weighing up to 25 pounds.

• Preferred qualifications include experience with fixed wireless technologies such as Tarana, Cambium, or Ubiquiti; fiber access experience with Calix; familiarity with NOC360 or Zabbix; knowledge of MikroTik or Juniper CLI; and certifications like CompTIA Network+, CCNA, or equivalent.

🏝️ Benefits

• Remote work opportunity.

• Occasional travel to various markets.

• Involvement in a 24/7 on-call rotation.

• Opportunities for professional skill enhancement in wireless, fiber, and IP networking.