NOC Manager

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Oversee the Network Operations Center for Stimulus Broadband's fixed wireless and fiber networks.

• Implement 24/7 network monitoring, surveillance, alarm management, and event correlation across wireless, fiber, and core networks.

• Manage NOC monitoring tools such as NOC360 and Zabbix in collaboration with engineering.

• Ensure comprehensive monitoring of every network element.

• Set standards for ticketing to document incidents, restorations, and handoffs.

• Declare outages, establish and update estimated restoration times, and inform Customer Care of any customer impact.

• Lead incident response efforts and perform post-incident analyses.

• Design on-call rotation schedules and escalation procedures to Network Engineering and Field Operations.

• Troubleshoot and restore services remotely prior to dispatching a technician.

• Manage the change calendar and maintenance-window notifications.

• Create and update NOC runbooks.

• Report on NOC metrics such as incident volume, time to restore, SLA performance, and alarm volume.

• Recruit, train, and supervise NOC Technicians as the team expands from late 2026 through 2027.

• Travel to markets as required by business needs.

• Report to the Director of Network Operations or the CTO until that role is filled.

⛳️ Requirements

• Minimum of 5 years of experience in a NOC at an ISP, WISP, or carrier.

• At least 2 years of experience in a leadership role.

• Proficient in network monitoring and NMS platforms, ticketing systems, alarm management, and change control.

• Experience in incident management, including outage declarations, restoration estimates, customer communication, and post-incident reviews.

• Skilled in designing on-call rotations and managing vendor SLAs.

• Working knowledge of fixed wireless, fiber access, and IP networking for effective first-line troubleshooting and proper escalation.

• Availability for after-hours escalations and emergency outages.

• Must reside in Nevada, California, Oregon, Missouri, or New Mexico; candidates from adjacent states may also be considered.

• Ability to work extended hours on a computer, including after-hours.

• Willingness to travel to various markets as necessary.

• Capability to occasionally lift equipment or materials weighing up to 25 pounds.

• Ability to visit active telecommunications facilities as needed.

• Must successfully pass pre-employment and random background checks, as well as drug, alcohol, and cannabis testing.

• A valid driver's license and a satisfactory driving record are required.

• Preferred: Experience with NOC360 or Zabbix.

• Preferred: Leadership experience in multi-state ISP or WISP NOCs.

• Preferred: Familiarity with ITIL incident and change management practices.

🏝️ Benefits

• Flexible remote work arrangement with occasional travel to markets.

• Opportunities for professional development and staying updated with industry trends.

• Equal opportunity employer.