NOC Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of technicians to guarantee optimal network uptime, swift incident response, and exceptional metropolitan fiber connectivity.

• Oversee daily operations of the Network Operations Center (NOC).

• Organize and coordinate the daily tasks for NOC Engineers.

• Review and allocate escalated issues and trouble tickets.

• Support the NOC team workflow and address escalated troubles/issues.

• Supervise daily operations to ensure tasks are completed accurately and closed promptly.

• Manage and mentor NOC staff, including conducting performance evaluations.

• Assist in the recruitment and training of new team members.

• Ensure compliance with Standard Operating Procedures and Method of Procedure documentation.

• Participate in assigned special projects.

• Generate and present requested reports, tickets, and documents to end users/customers.

⛳️ Requirements

• Bachelor’s degree or equivalent experience required.

• Over 10 years of experience in Network Operations, particularly in fiber network operations.

• More than 5 years of supervisory or managerial experience.

• Expert understanding of metro fiber service delivery processes.

• Proficient hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).

• Outstanding written and verbal communication abilities.

• Capacity to multitask in high-pressure situations while maintaining professionalism with customers.

• In-depth knowledge of Layer 1/2/3 protocols, including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP.

• Familiarity with network monitoring systems and ticketing/ITSM platforms.

• Ability to interpret GIS Maps, engineering drawings, and route schematics.

• Strong skills in customer service, team leadership, written/verbal communication, organization, time management, and adaptability.

• Previous experience in a 24 x 7 operations/engineering environment.

• Availability to address escalated issues.

• Preferred certifications from Cisco, Nokia, Ciena, or other leading fiber optic/network equipment manufacturers.

• Preferred extensive knowledge of BICSI Standards.

• Over 5 years of experience in a government support role is preferred.

• ITIL v4/v5 certification is preferred.

• No citizenship restrictions apply.

🏝️ Benefits

• Virtual health visits.

• Commuter perks.

• Pet insurance.

• Entertainment discounts.

• Annual performance reviews.

• Tuition assistance.

• Internal career advancement opportunities.

• Generous 401(k) matching contributions.

• Life and disability insurance.

• Financial wellness resources.

• Annual awards recognition.

• Service anniversary celebrations.

• Referral bonuses.

• Peer-to-peer recognition.

• Comprehensive healthcare coverage.

• Wellness programs.

• Flu vaccination availability.

• Biometric screenings.