Network Administrator, Tier 2 – Network Operations Center

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Assist with network evaluations and the documentation of requirements.

• Verify configurations of network hardware and software against established standards.

• Conduct basic troubleshooting of routers, switches, firewalls, and other networking devices.

• Monitor network performance and report any anomalies to Tier 3 personnel.

• Collaborate with vendors and internal teams to address service-related issues.

• Maintain precise records of network incidents, modifications, and resolutions.

• Support user account management and access control processes.

• Assist with the setup of client devices and address connectivity challenges.

• Review system logs and report any authentication or hardware irregularities.

• Apply routine security updates under the supervision of Tier 3 staff.

• Use network monitoring tools to detect performance or security concerns.

• Communicate effectively and professionally with both technical and non-technical stakeholders.

• Provide support for Koniag Technology Solutions and its government clients.

⛳️ Requirements

• Associate's degree in Computer Science, Information Technology, or a related field.

• Bachelor's degree is preferred.

• 2-3 years of experience in network support or administration.

• Experience in regulated or secure environments is advantageous.

• Entry-level certification such as Cisco CCNA or CompTIA Network+ is required.

• Capability to obtain a Public Trust clearance.

• Basic understanding of network protocols and troubleshooting methods.

• Familiarity with routers, switches, and firewalls is essential.

• Ability to adhere to documented procedures and escalate issues as necessary.

• Strong organizational and documentation skills are required.

• Experience with network monitoring and ticketing systems is beneficial.

• A keen interest in learning about network automation and scripting is desired.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Paid parental leave.

• Life and disability insurance.

• Flexible spending accounts.

• Commuter benefits.

• Tuition reimbursement.

• Remote work opportunities.