NOC Engineer

This is a fully remote position, open to applicants in Alabama, +5 more states.

📋 Description

• Take ownership of the health of the managed client fleet, encompassing backups, RMM alerts, patches, and vulnerabilities.

• Triage failed, missed, and warning backup jobs across Veeam servers, agents, and cloud copies.

• Remotely troubleshoot storage, repository, network, licensing, and upgrade issues utilizing NinjaOne/ScreenConnect.

• Conduct restore tests and generate audit-ready evidence.

• Uphold the 3-2-1 backup standard, which includes cloud copies, retention, encryption, and storage controls.

• Perform the semi-annual backup audit and present the findings.

• Maintain VSPC onboarding, offboarding, report recipients, and accuracy of the managed list.

• Eliminate the NinjaOne condition-alert queue by addressing root causes.

• Address alerts related to antivirus/EDR, disk space, servers, virtualization, offline devices, and critical services.

• Adjust alert conditions and thresholds to minimize noise.

• Resolve issues with failed Windows and third-party patches, including stuck processes and pending reboots.

• Install out-of-band updates when necessary.

• Address findings from vulnerability scanners and confirm resolution.

• Provide weekly reports on patch compliance and vulnerability backlog.

• Manage Halo tickets from alert to resolution with detailed notes.

• Generate daily, weekly, and monthly reports.

• Collaborate with CMMC client systems under established access controls.

• Keep credentials and runbooks up-to-date in Hudu.

• Work during business hours ET, conduct early-morning checks on overnight jobs, and participate in an after-hours escalation rotation.

⛳️ Requirements

• Minimum of 3 years of experience in an MSP or IT operations role.

• Proficient in Veeam B&R: jobs, repositories, backup copies, agents, and SureBackup.

• Daily remediation of RMM alerts (NinjaOne preferred): AV/EDR health, disk space, services, and offline devices.

• Troubleshooting for Windows patches: addressing failed cumulative updates, servicing stack and component store repair (DISM/SFC), and reviewing WSUS/Windows Update logs along with third-party patching.

• Experience in vulnerability remediation based on scanner findings, with a proven record of verifying fixes.

• Knowledge of Windows Server, Hyper-V/VMware, storage (NAS, iSCSI), and basic networking.

• Familiarity with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.

• Strong written communication skills for both tickets and client reports.

• Disciplined handling of credentials.

• Ability to pass a background check for CMMC access.

• Preferred qualifications: VMCE; VSPC; experience with Huntress or another EDR/ITDR platform; Veeam for M365 and Azure backup; knowledge of CMMC / NIST 800-171; and PowerShell for remediation scripts.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and training.

• Collaborative and supportive work environment.