NICE CX One Engineer

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Create and implement routing solutions based on NICE technology.

• Develop IVR applications that are secure and compliant.

• Assist in transitioning legacy call center systems to contemporary omnichannel platforms.

• Oversee and execute release planning, development, testing, and launch activities for IVR enhancements across various agencies.

• Construct call flow designs and integrate with backend systems utilizing APIs.

• Manage NICE business units and contribute to solution design and optimization of network solutions.

• Deliver routing design and implementation for contact center technologies.

• Collaborate with the Architecture team to design, develop, and deploy APIs while also consuming APIs.

• Offer technical support and troubleshooting for scripting-related issues.

• Facilitate communication and resolution of issues among multiple technology teams.

• Review support tickets with agency leadership and supervise support inquiries from team members addressing agency tickets.

⛳️ Requirements

• Minimum of 3 years of experience with Nice InContact CXone.

• At least 3 years of professional experience in NICE CXOne Studio scripting.

• Practical experience with NICE InContact and/or NICE CXone solutions.

• Familiarity with cloud-based SaaS/PaaS/IaaS providers.

• Experience with virtualized systems, including application servers, databases, and network infrastructure.

• Ability to comprehend business requirements and convert them into technical specifications.

• Skills in conflict management and effective organizational communication.

• Strong communication and teamwork abilities.

• Preferred: Experience in creating Contact Center Dashboards.

• Preferred: Basic knowledge of intersystem networking and data traffic flow among components.

• Preferred: Capability to troubleshoot end-to-end call center applications, including issues with Chrome and Edge when interacting with web-based applications like Salesforce/Microsoft Dynamics.

🏝️ Benefits

• Health insurance.

• Language courses.

• Relocation program.

• Flexibility for remote work.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility possibilities.

• Internship opportunities.

• An inclusive and supportive work environment.

• Regular team-building social events organized by the company.