NICE CX One Engineer

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Design and implement routing solutions based on NICE technology.

• Develop IVR applications that are secure and compliant.

• Assist in migrating traditional call center systems to contemporary omnichannel platforms.

• Coordinate and execute release planning, development, testing, and deployments for IVR enhancements across various agencies.

• Create call flow designs and integrate them with backend systems utilizing APIs.

• Manage NICE business units and contribute to solution design and optimization of network solutions.

• Deliver routing design and implementation for contact center technologies.

• Collaborate with the Architecture team to design, develop, and deploy APIs and utilize external APIs.

• Offer technical support and troubleshooting for scripting-related issues.

• Facilitate communication of issues and their resolution among multiple technology teams.

• Review support tickets with agency leadership and oversee inquiries from team members regarding agency tickets.

⛳️ Requirements

• Over 3 years of experience with NICE InContact CXone.

• More than 3 years of professional experience in NICE CXOne Studio scripting.

• Practical experience with NICE InContact and/or NICE CXone solutions.

• Familiarity with cloud-based SaaS/PaaS/IaaS providers.

• Experience working with virtualized systems, including application servers, databases, and networking infrastructure.

• Ability to comprehend business requirements and convert them into technical specifications.

• Skills in conflict management and effective organizational communication.

• Strong communication and teamwork abilities.

• Experience in creating Contact Center Dashboards (preferred).

• Basic knowledge of intersystem networking and data traffic flow between components (preferred).

• Capability to troubleshoot end-to-end call center applications, including issues with Chrome and Edge when using web-based applications like Salesforce/Microsoft Dynamics (preferred).

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance coverage.

• Language courses available.

• Relocation assistance program.

• Flexibility for remote work.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility options.

• Internship opportunities available.

• Chance to work on impactful projects for leading global clients.

• An inclusive and supportive workplace environment.

• Regular team-building social events.

• Commitment to sustainable business practices focusing on IT education, community empowerment, equitable operations, environmental sustainability, and gender equality.