Network Security Engineer II

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee daily L2 network and security operations, incidents, standard changes, and service tasks utilizing ServiceNow.

• Deliver 24/7 operational support for essential enterprise infrastructure and application connectivity.

• Collaborate with customer stakeholders, including teams focused on incident response, disaster recovery, and information security.

• Address L2 incidents and carry out change requests in accordance with ITIL guidelines.

• Manage Palo Alto firewall policies, NAT configurations, and VPN services.

• Diagnose issues related to Zscaler ZIA/ZPA access, cloud proxies, and Client Connector.

• Troubleshoot BGP, OSPF, VLANs, switching protocols, and Juniper Mist enterprise Wi-Fi.

• Oversee Infoblox DNS records, DHCP scopes, and IP address management (IPAM).

• Escalate complex problems to L3 teams, providing technical analysis and recommendations.

• Engage in major incident management, conduct post-incident reviews, and perform root cause analysis.

• Take ownership of incidents until resolution is achieved and maintain transparent communication with stakeholders.

• Analyze security and network events, detect incidents, and implement corrective measures.

• Manage and assist with adjustments to firewall rules, policy optimizations, upgrades, migrations, and configuration updates.

⛳️ Requirements

• Immediate availability for joining the team.

• Experience in L2 network and security engineering.

• Proven track record in managing daily operations, incidents, standard changes, and service tasks through ServiceNow.

• Proficient in Palo Alto firewall policies, NAT, and VPN configurations.

• Skilled in troubleshooting Zscaler ZIA/ZPA, cloud proxies, and Client Connector issues.

• Expertise in resolving BGP, OSPF, VLANs, and switching protocols issues.

• Experience with Juniper Mist enterprise Wi-Fi.

• Familiarity with managing Infoblox DDI, DNS, DHCP, and IPAM.

• Knowledgeable in firewall rule alterations, policy enhancements, upgrades, migrations, and configuration modifications.

• Understanding of ITIL processes.

• Preferred certifications include: PCNSA, ZCCA/ZCCP, CCNA/JNCIA.

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to prioritize multiple incidents in a dynamic operational environment.

• Excellent verbal and written communication skills for both technical and non-technical audiences.

• Capable of working independently as well as collaborating across teams.

• Willingness to adopt flexible schedules and assist with critical customer situations.

🏝️ Benefits

• Equal employment opportunity.

• Accommodation for disability or special needs.

• Flexible schedules and support for critical customer situations.