Network Operations Manager

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Lead the network engineering team while acting as a senior escalation and design expert for enterprise-level, high-availability, multi-platform networks.

• Take ownership of the health, security, and ongoing enhancement of customer networks and Effortless's Switch data center infrastructure.

• Design, evaluate, and authorize intricate network configurations and architectures.

• Analyze and resolve complex data network issues and incidents; spearhead major incident responses until resolution and conduct root cause analyses.

• Manage the design, standards, and lifecycle of Cisco Nexus, Firepower, and SDWAN environments within Switch data centers.

• Establish network engineering standards, configuration baselines, and documentation requirements in IT Glue.

• Review technical analyses and feasibility studies to formulate deployment strategies, resource needs, and cost estimates.

• Conduct proactive network assessments across client environments to pinpoint security, reliability, capacity, and performance deficiencies.

• Utilize Auvik monitoring, Autotask ticket trends, and assessment data to identify recurring issues and implement lasting solutions.

• Convert network capacity requirements and review insights into cost-effective technology roadmap recommendations for customers.

• Monitor hardware and firmware end-of-life, vulnerabilities, and configuration drift; devise remediation plans.

• Recruit, onboard, mentor, and develop Network Engineers and Senior Network Engineers.

• Set performance expectations, conduct one-on-one meetings and performance evaluations, and hold the team accountable utilizing EOS tools in Strety.

• Oversee workload, project priorities, resource availability, and cross-departmental collaboration.

• Manage network change processes, encompassing approvals, maintenance windows, and rollback strategies.

• Administer the 24/7 on-call rotation and escalation procedures.

• Communicate updates, risks, and results to leadership, Service Delivery Teams, and clients.

• Define, monitor, and report on network operations KPIs.

• Manage relationships with network vendors and carriers, including escalations, procurement, and licensing decisions.

• Ensure adherence to client HIPAA, PCI, and NIST regulations.

• Safeguard sensitive and confidential company and customer information.

⛳️ Requirements

• Bachelor's degree in information systems, computer science, or a related technical discipline.

• Over 10 years of experience in Service Provider, MSP, or enterprise networking or general telecommunications.

• A minimum of 3 years in a Senior Network Engineer role (or equivalent), acting as the primary escalation and design resource for complex networks (required).

• At least 2 years of experience in a leadership role, managing engineers as a manager, team lead, or technical lead, with direct responsibilities for task assignment and mentoring.

• Experience in an MSP or multi-client environment is highly preferred.

• In-depth knowledge of enterprise networking fundamentals, including complex switching and routing, high availability system design, advanced network security design, Internet services and protocols, and advanced network diagnostics.

• Proven expert proficiency in at least three of the following: core routing, core switching, network security, network diagnostics, and application load balancing.

• Exceptional analysis and design capabilities, including gathering systems-issue data, defining alternatives, assessing business impact, and recommending, developing, and implementing cost-effective solutions.

• A history of proactively identifying and resolving issues in supported environments.

• Capability to lead, mentor, and hold engineers accountable while remaining hands-on.

• Strong verbal and written communication skills, including the ability to explain technical risks and recommendations to non-technical customers and executives.

• Competence in prioritizing and managing multiple projects, incidents, and personnel simultaneously.

• Advanced understanding of current technologies, tools, applications, and vendors.

• CCNP Enterprise or Security, or equivalent experience; CCIE is a significant advantage.

• Certifications such as Fortinet NSE, Meraki (CMNA/ECMS), or others are desirable.

• ITIL Foundation or similar service management certification.

• Familiarity with Cisco routers, Catalyst/Nexus switches, Firepower and ASA firewalls.

• Experience with Cisco Viptela and Meraki SDWAN, Meraki firewalls, switches, and wireless technologies.

• Proficient with Fortinet, Sophos, SonicWALL, Unifi, VMware, Windows Server services, Auvik, Autotask PSA, IT Glue, MS Office, Visio, and collaboration tools.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401K with employer matching.

• Paid time off and holidays.

• Opportunities for career advancement and professional development.

• Support for training and certification.

• Travel opportunities for data center work, client site visits, and special projects.