Network Operations Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, assess, and assist enterprise network environments to guarantee peak performance and availability.

• Examine network incidents, outages, and issues related to performance degradation.

• Lead investigations to identify root causes and implement corrective and preventive measures to minimize recurring incidents.

• Act as an escalation point for intricate technical challenges and work with engineering teams to resolve them.

• Collaborate directly with customers and internal stakeholders to troubleshoot connectivity and service-related issues.

• Provide support for LAN, WAN, VPN, cloud, wireless, and security technologies.

• Engage in customer implementations, migrations, and projects aimed at enhancing infrastructure.

• Assist in the transition of new products and network solutions from Engineering to Operations.

• Ensure the maintenance of precise documentation, knowledge articles, and operational procedures.

• Oversee incident, problem, and change management activities utilizing ITSM and ITIL-based methodologies.

• Recognize opportunities for automation, operational efficiency, and continuous enhancement.

• Participate in an on-call rotation as necessary.

⛳️ Requirements

• A Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.

• A minimum of 3 years of experience in supporting enterprise network environments.

• Profound knowledge of TCP/IP, routing and switching, DNS and DHCP, VPN technologies, network monitoring tools, and firewall concepts.

• Proficiency in troubleshooting and resolving network-related incidents.

• Strong analytical and problem-solving abilities.

• Capability to manage multiple priorities in a dynamic operational setting.

• Exceptional communication and customer service skills.

• Preferred: experience with Fortinet, Cisco Meraki, Palo Alto, Cradlepoint, and AWS networking environments.

• Preferred: background in an ITIL-based support organization.

• Preferred: familiarity with PCI-DSS or related compliance frameworks.

• Preferred: experience in cloud networking and infrastructure.

• Preferred: certifications such as CCNA, Network+, JNCIA, Palo Alto Networks, or Meraki.

🏝️ Benefits

• Full-time employment.

• Opportunity to work on infrastructure that supports thousands of customer locations globally.

• Collaboration with seasoned engineers.

• Exposure to cloud and security technologies.

• Equal opportunity employment.