Network Administrator II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the upkeep and management of network infrastructure that supports products and client solutions.

• Maintain, support, and optimize network infrastructure services to ensure resiliency, stability, security, and meet business needs.

• Address service requests, incidents, problem tasks, and implement changes to the network infrastructure.

• Engage in hardware and software upgrades for network devices.

• Execute vulnerability remediation and respond to incidents and alerts.

• Undertake standardization initiatives, routine compliance tasks, capacity planning, and enhancements in network monitoring.

• Oversee and support client telecom circuits.

• Collaborate with carriers and vendors for incident resolution and optimization.

• Participate in triage and incident bridge calls.

• Take part in an on-call rotation for after-hours and weekend network support as necessary.

• Deliver customer service to external clients, vendors, and internal business departments.

• Provide technical consulting services to both internal and external customers.

• Work in conjunction with Development, Product, Production Support, and Build teams.

⛳️ Requirements

• Bachelor’s degree is preferred.

• Cisco Certified Network Associate (CCNA) certification or equivalent experience is required.

• Relevant industry certifications, including Azure and/or AWS, or equivalent experience are desired.

• 2–5 years of relevant experience in the subject matter is essential.

• Strong experience in configuring and maintaining Cisco routing and switching is necessary.

• Experience supporting layers 1–4 of the OSI model is highly preferred.

• Support and management of security policies in a PCI compliant environment are required.

• Strong troubleshooting and analytical skills for resolving incidents and determining root causes are essential.

• Knowledge of SD-WAN would be advantageous.

• Familiarity with Wireshark, Solarwinds, ServiceNow, and/or ADO is helpful.

• This position is currently not eligible for sponsorship.

🏝️ Benefits

• Competitive wages.

• Medical with telemedicine options.

• Dental and Vision coverage.

• Basic and Optional Life Insurance.

• Paid Time Off (PTO).

• Maternity, Parental, and Family Care leave.

• Community Volunteer Time Off.

• 12 Paid Holidays.

• Company Paid Disability Insurance.

• 401k plan with employer match.

• Health Savings Accounts (HSA) with company contributions.

• Flexible Spending Accounts (FSA).

• Supplemental Insurance options.

• Mental Health and Well-being services through an Employee Assistance Program (EAP).

• Tuition Reimbursement program.

• Wellness program offerings.

• A remote-first, flexible work environment.

• A 4x10 shift schedule (Monday–Thursday).

• Employee assistance and wellbeing support.