Network Account Manager

This is a fully remote position, open to applicants in Alabama, +35 more states.

📋 Description

• Assume ownership of strategic provider relationships by serving as the primary point of contact for our largest nationwide provider partners.

• Cultivate robust and trusted partnerships with provider associates.

• Collaborate with the Backup Care manager and specialists to comprehend provider challenges and pinpoint operational enhancements.

• Transform provider feedback into actionable improvements for both providers and members.

• Co-develop innovative and practical solutions in partnership with providers.

• Establish the framework for how Wellthy manages strategic provider accounts, detailing engagement rhythms, success metrics, and scalable playbooks.

• Manage intricate provider escalations and orchestrate resolutions across internal teams.

• Identify recurring challenges, analyze trends, and address underlying issues.

• Work collaboratively with Provider Network Specialists, Care Operations, and other departments.

• Contribute to network expansion and the sustained success of strategic partnerships.

• Report directly to the Care Network Consultant.

⛳️ Requirements

• 3–5+ years of experience in client-, member-, or partner-facing roles, demonstrating a proven ability to forge strong relationships and achieve results.

• Openness to learning, experimentation, and evolution.

• Familiarity with emerging technologies and a curiosity about how tools like AI can enhance workflows or better assist families is an advantage.

• An inquisitive and innovative problem-solver who poses insightful questions and enjoys discovering new methods to tackle traditional challenges.

• Comfort in uncertain environments and a strong motivation to create structure and processes where they are currently lacking.

• Exceptional verbal and written communication skills, particularly with external stakeholders.

• Capability to build trust with diverse personalities.

• Proven competence in navigating difficult conversations, managing escalations, and resolving conflicts in a constructive manner.

• Keen attention to detail and organizational prowess, with the capacity to juggle multiple relationships and competing priorities.

• Sound judgment, a strong sense of ownership, and a solution-oriented mindset.

• Familiarity with Wellthy’s services, operations, and member experience is highly advantageous.

• Experience in provider operations, care coordination, client success, or partner management is beneficial.

• Reliable internet connection, a quiet space for calls, and a professional environment free from distractions.

• Must work from a private, dedicated, distraction-free area with secure internet and phone access.

• Must reside in an eligible US state.

🏝️ Benefits

• Remote work environment.

• Medical, dental, and vision benefits available within 30 days of hire.

• Retirement savings account with matching contributions from the company.

• Mental health benefits.

• 15 days of paid vacation, with an additional two days added for each subsequent year (up to a maximum of 25 days).

• Sick and caregiving days.

• Professional development opportunities for growth.

• Generous parental leave (both maternal and paternal) during the first year of a new child's life (whether born into the family or adopted).

• Pregnancy loss leave.