National Partner Manager, UCaaS/CCaaS

This is a fully remote position, open to applicants in Florida, +8 more states.

📋 Description

• Act as the main liaison for GoTo’s national Technology Solutions Distributor (TSD) partners.

• Create and sustain a comprehensive business plan for each TSD.

• Facilitate regular cadence calls.

• Coordinate regional and national teams to achieve double-digit growth year-over-year.

• Link GoTo’s field sales teams with partner field organizations to develop a collaborative pipeline.

• Manage the partner event engagement strategy, which includes annual sponsorships, conferences, and events hosted by TSDs.

• Expect to travel around 50% of the time for partner meetings and events.

• Enhance awareness and preference for GoTo’s UC and CX offerings within the partner community.

• Provide enablement and training for partner sales representatives.

• Monitor partner-sourced pipeline activities.

• Conduct monthly sales reporting that integrates partner and GoTo data.

• Work in conjunction with Sales, Marketing, and Operations to eliminate barriers and implement initiatives.

⛳️ Requirements

• Demonstrated experience in channel sales (mandatory), preferably managing national TSD or strategic partner relationships in UCaaS, CCaaS, or SaaS.

• Strong connections within the TSD and channel ecosystem.

• Proven ability to establish new relationships and make a rapid impact.

• Experience in contact center (CX) is highly favored.

• Background in sales.

• Comfort in leading conversations at the executive level.

• Strategic, ambitious, and capable of working independently.

• Exceptional time management skills.

• Ability to juggle multiple partners and priorities concurrently.

• Familiarity with Salesforce is preferred.

• Willingness to travel frequently, about 50%, for partner meetings and events.

🏝️ Benefits

• Comprehensive health benefits.

• Generous paid time off, including holidays, volunteer days, quarterly self-care days, and designated no-meeting days by the company.

• Tuition reimbursement.

• Access to instructor-led and on-demand learning and development programs.

• Participation in the Thrive Global Wellness Program.

• Confidential Employee Assistance Program (EAP).

• Wellness app.

• One-on-one wellness coaching.

• Employee Resource Groups (ERGs).

• GoTo Gives initiative.

• Charitable matching.

• Flexible work resources and support.

• Variable pay component.