National Claims Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess the training requirements for the Claims Department and propose appropriate solutions.

• Develop, produce, and deliver training programs using a variety of methods, including presentations, video job aids, PowerPoints, workflows, coaching, mentoring, and other instructional materials.

• Design and oversee the creation of letters, forms, and templates.

• Advocate for uniformity in claim handling and suggest enhancements for greater efficiency and improved claims management.

• Work collaboratively with the claims team and other departments within the organization.

• Complete designated tasks and projects in a timely manner.

• Stay informed about and comply with company policies, claim-related laws, insurance regulations, and other legal obligations.

• Support quality assurance efforts for claim audits as necessary.

• Deliver exceptional customer service to both internal and external clients and partners.

• Oversee and maintain adjuster licenses.

• Assist in submitting continuing education hours to RMA and the required State Departments.

• Facilitate and participate in adjuster system training sessions, both in-person and virtually, for MPCI and private products.

• Gather and prepare essential training materials for adjuster training sessions.

• Contribute to the objectives and goals of the claims team and the organization as a whole.

⛳️ Requirements

• A minimum of 7 years of experience in training and development is preferred.

• 5 to 10 years of experience in crop insurance, agricultural insurance, or a related field, ideally with a national or multi-regional focus, is highly preferred.

• A Bachelor's degree in a relevant field is preferred.

• Established expertise in crop insurance products (MPCI, crop-hail, private products), underwriting, claims, and RMA regulations.

• Proven success in designing and leading scalable training initiatives for diverse audiences in a national or large-scale corporate environment.

• Experience in managing, mentoring a team of trainers, or coordinating training efforts across multiple locations is highly desirable.

• Must be willing to travel within Palomar’s crop footprint.

• A demonstrated ability to work independently and drive initiatives forward.

• Exhibit professional and ethical conduct at all times.

🏝️ Benefits

• Comprehensive Medical Benefits.

• Long-Term Financial Incentives – STOCK!

• 401k plan with 3.5% Automatic Fully Vested Employer Contributions.

• Competitive PTO and Holiday Program.

• Lifestyle Spending Allowance.

• Support for Professional Development.

• Opportunities for Career Exploration.

• Regular company-wide social events, including virtual options!

• Competitive annual discretionary bonus program.

• Annual long-term incentive stock grants.

• Reasonable accommodations for qualified applicants with disabilities.