National Accounts Manager – Pallet Services

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Retain current clients while expanding business opportunities by building and nurturing strong relationships with key account customers.

• Act as the primary relationship owner for national accounts, establishing trust and credibility at all organizational levels.

• Comprehend customer business requirements and strategic objectives to propose solutions and identify new service offerings and revenue opportunities.

• Achieve or surpass retention, growth, and profitability goals while managing an active pipeline of opportunities.

• Create and implement customer business plans with defined annual, quarterly, and monthly targets.

• Oversee service and material quality, ensuring customer satisfaction, retention, contract compliance, and adherence to SLAs.

• Recognize, evaluate, and seize value-added opportunities within accounts.

• Assist in the onboarding process for new accounts and locations alongside Sales, Brokerage, and Customer Service teams.

• Formulate account plans that document sales strategies and methodologies.

• Carry out renewal sales initiatives for current customers.

• Develop presentations, communication strategies, and business reviews that convey the company’s value proposition.

• Analyze customer trends, account profitability, and potential value-add opportunities.

• Forecast and monitor sales revenues and activities utilizing the CRM system and other relevant tools.

• Maintain comprehensive records of sales, contacts, opportunities, accounts, and pipelines.

• Organize quarterly business reviews.

• Stay informed about industry trends, market dynamics, and competitive landscapes.

• Travel nationally, including overnight trips, for customer business reviews, events, and relevant industry trade shows.

• Manage an annual portfolio of $40–$60M with responsibility for growth and customer retention.

⛳️ Requirements

• A Bachelor’s Degree in Business, Supply Chain, or a related field is required.

• 3-5 years of experience in B2B outside sales or account management.

• Preferred experience in the Supply Chain industry.

• Strong skills in cross-functional collaboration, communication, and negotiation.

• Capability to present information both formally and informally.

• Flexibility to adapt to frequent changes and the ability to thrive in a fast-paced environment.

• Formal sales training is preferred.

• Willingness to travel within the United States up to 40% of the time.

• National travel, including overnight stays, is expected 30-50% of the time.

• Proficient in using customer relationship management (CRM) systems and other tools for forecasting and tracking sales activities.

🏝️ Benefits

• Competitive Pay, Holiday Pay, and Daily Pay – Access your earned wages before payday!

• Referral Bonuses.

• Opportunities for Long-Term Career Advancement.

• Paid Time Off.

• Comprehensive Medical, Dental, Vision, Basic Life, AD&D, and Short-Term & Long-Term Disability insurance for Eligible Full-Time Employees.

• 401(k) Retirement Plan.

• Supportive Team Environment.

• Flexibility to work remotely or in an office setting.