National Accounts Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee designated national accounts with an emphasis on client retention, relationship enhancement, growth potential, system utilization, and overall account wellbeing.

• Cultivate robust client relationships through consistent communication, strategic consultations, utilization assessments, training sessions, and business reviews.

• Provide clients with guidance on application functionalities, process enhancements, data management strategies, and industry best practices.

• Spearhead the implementation of new processes, workflows, and system functionalities.

• Assist clients in data acquisition, cleansing, analysis, and ongoing data integrity efforts.

• Create and deliver reports, utilization assessments, account strategies, and business reviews.

• Collaborate with Sales and cross-functional teams to meet client requirements, formulate account strategies, identify growth opportunities, and coordinate solutions.

• Manage client system requests by documenting needs, coordinating resources, tracking progress, and communicating updates until resolution.

• Provide training and educational resources that encourage effective system utilization, process consistency, and long-term client independence.

• Identify, manage, escalate, and resolve client risks and issues.

⛳️ Requirements

• A relevant degree is preferred.

• A minimum of 7 years of related experience is required.

• Experience in the healthcare supply chain is essential; acute care experience is preferred.

• Proven track record in managing complex client accounts, enhancing relationships, supporting retention, and uncovering growth opportunities.

• Experience in consulting and delivering training to executive, operational, clinical, and supply chain audiences; experience with C-level executives is preferred.

• Advanced skills in Excel and data analysis, including experience with large datasets and creating data-driven utilization reports and business reviews.

• Strong analytical, communication, presentation, strategic planning, organizational, problem-solving, and critical-thinking abilities.

• Proficient in Microsoft Office and familiar with CRM software such as Salesforce.

• Experience with GPOs, SaaS, healthcare technology, or Envi systems is preferred.

• Willingness to travel regularly and efficiently throughout the year to fulfill client needs and schedules.

🏝️ Benefits

• Comprehensive benefits plan.

• Incentive eligibility.

• Opportunities for personal and professional development.

• Inclusive work environment.