National Accounts Inside Sales Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Build and sustain essential business relationships with major national-account clients in the Hospitality sector.

• Enhance customer loyalty through exceptional inside sales techniques, customer service, and consultative selling approaches.

• Oversee a portfolio of significant national accounts to optimize and increase revenue streams.

• Partner with the external sales team to deliver customer service support, boost revenue, and improve customer satisfaction.

• Provide strategic management of accounts, focusing on the growth of products and services.

• Gather project details from clients and steer opportunities from inception to completion.

• Prepare sales orders and quote pricing and credit terms.

• Cultivate and nurture relationships with existing accounts to expand business opportunities.

• Address and resolve customer concerns and challenges.

• Collaborate with the Business Development Management (BDM) team to generate demand for both services and essential products.

• Utilize extensive knowledge of products and services to effectively upsell and handle objections.

• Manage the registration process and coordinate with the Registration Desk on sales subject to special pricing agreements.

• Organize internal resources to provide efficient and effective support to customers.

• Recommend strategies to enhance sales performance and identify potential growth avenues.

• Deliver a high-touch, seamless customer experience for targeted clients from start to finish.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Demonstrated inside sales experience with complex customers and large accounts, showcasing understanding of procurement models and account management.

• Excellent verbal and written communication abilities.

• Proficient in Microsoft Office Suite: Word, Excel, and PowerPoint.

• Established track record of being customer-centric, maintaining robust customer relationships.

• Capacity to network within client organizations to identify key influencers and decision-makers.

• Ability to handle both long and short sales cycles effectively.

• Competence in multitasking while exceeding customer expectations and responsiveness.

• Strong analytical and critical thinking skills for decision-making.

• Exceptional listening skills; patient, empathetic, and adept at conflict resolution.

• Capability to frequently sit, use hands, and engage in verbal communication; occasional standing, walking, and reaching may be necessary.

• Depending on the position level, regular travel and mobility may be required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.

• Flexible work arrangements and work-life balance initiatives.