National Account Manager I – WFS

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Collaborate with Account Executives to facilitate the transition of newly signed accounts after the sale and ensure a consistent, high-quality experience for clients.

• Identify, cultivate, and maintain relationships with 40–45 small, mid-sized, and enterprise corporate or government accounts.

• Provide direct sales support, solution selling, ongoing relationship management, and account management to drive revenue growth.

• Represent the University within the corporate and higher education sectors to enhance awareness of the University of Phoenix and its educational offerings.

• Engage directly with corporate client stakeholders to address and resolve inquiries regarding products and services.

• Collaborate with senior leadership and Account Executives to onboard and launch clients effectively.

• Develop and implement account plans alongside client engagement, marketing, promotional, and event strategies.

• Act as the account owner and create strategic engagement plans for corporate and government clients.

• Prepare and deliver presentations to corporate client stakeholders and influencers.

• Maintain an understanding of markets, segments, and organizations to identify potential clients that align with strategic goals.

• Work with internal stakeholders, employer clients, and University Academics to manage relationships and identify academic offerings focused on client needs.

• Provide weekly progress updates to senior leadership regarding account performance against targets.

• Update account plans in sales tracking systems and prepare internal and external materials for account reviews.

• Keep informed about relevant markets and degree programs while ensuring compliance with regulations.

• Implement engagement strategies across clients’ geographical areas and establish effective communication methods and formats.

• Serve as a B2B resource for Account Specialists to identify direct student engagement opportunities.

• Attend approved Workforce Solutions events, including evenings and weekends, and coordinate client events with leadership and corporate clients.

• Schedule and direct Engagement Representatives to execute the agreed-upon event strategies.

• Perform other assigned tasks as necessary.

⛳️ Requirements

• Bachelor’s degree.

• Three (3) years of relevant experience in managing corporate relationships, along with business development and/or sales experience in non-tangible or service-oriented products.

• One (1) year of experience in the higher education market, particularly related to adult learners.

• Customer service-focused with a proven ability to achieve high levels of satisfaction in employer client tuition programs.

• Proficiency in MS Office.

• Ability to effectively manage and perform work remotely from a home office with minimal local supervision while maintaining accountability for key performance metrics.

• Exceptional presentation skills for addressing large audiences.

• Strong business acumen with the capability to identify and strategically pursue marketing and business development opportunities.

• Quick to assess information, anticipate potential issues and outcomes, and make informed decisions.

• Excellent interpersonal, presentation, and analytical abilities.

• Detail-oriented with outstanding organizational skills and a commitment to quality and accuracy in task/project implementation.

• Proven success in business development, specifically utilizing solution selling methodologies.

• Ability to manage multiple tasks and meet daily and weekly deadlines.

• Reliable transportation for attending client and/or community meetings or events.

• Availability for approved events outside of standard business hours, including evenings and weekends, and potential travel outside the local area or state.

🏝️ Benefits

• Annual Bonus Award.

• Medical, dental, and vision plans.

• Flexible Spending Accounts.

• Health Savings Accounts.

• Life and Disability insurance.

• Wellness incentive program.

• Competitive 401(k) employer match.

• Significant tuition discount for employees and eligible dependents.

• Generous time off package, including paid vacation, sick leave, and company holidays.

• Fully remote, work-from-home environment.

• Tuition vouchers for employees and their qualified family members.

• Recognition program.

• Access to learning and development resources.