National Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee national public sector contracts throughout the UK, concentrating on customer retention, profitable expansion, and exceptional service.

• Develop robust relationships with customers and framework organizations at all levels.

• Recognize opportunities to enhance accounts, boost margins, and broaden product offerings.

• Collaborate with internal teams, suppliers, and stakeholders to provide effective customer solutions and foster continuous improvement.

• Ensure contracts adhere to agreed-upon terms, service levels, KPIs, and compliance standards.

• Assist with tenders, contract renewals, and mobilizations.

• Deliver value for money, enhance efficiency, and support customer social value initiatives.

• Identify customer requirements and resolve issues to enhance service delivery and strengthen long-term partnerships.

• Work remotely for 40 hours per week, typically from 8:00 am to 5:00 pm, with occasional travel across the UK and overnight stays as necessary.

⛳️ Requirements

• Experience in the public sector market, preferably with knowledge of social housing, frameworks, and national contracts.

• Demonstrated ability to cultivate strong relationships with customers and stakeholders at all levels, from operational teams to senior directors.

• Proven history of customer retention, sales growth, and enhancing profitability.

• Excellent communication, presentation, negotiation, and influencing skills.

• Capability to work across multiple functions and locations to achieve shared business and customer goals.

• Customer-centric mindset, with the ability to resolve issues and identify areas for enhancement.

• Experience in supporting or executing projects, contract implementations, and customer solutions.

• Strong commercial and financial insight, with the ability to leverage data and insights to drive business performance.

• Full, valid UK driving license.

🏝️ Benefits

• Performance Related Bonus.

• 34 days holiday per year.

• Retirement Savings Plan (Pension) – with Legal & General.

• Life Assurance – automatic coverage from the first day, with a lump-sum death in service benefit of 2 x basic salary, increasing to 4 x Pensionable Earnings when contributing a minimum of 4% to the STARK Building Materials Retirement Savings Plan.

• Work Perks platform with high street and online discounts via Reward Gateway.

• Aviva Digicare+ Workplace App, offering digital GP services, second medical opinions, Mental Health consultations, bereavement services, and nutritional consultations.

• Voluntary company benefits including Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, and Critical Illness Cover.

• Refer a Friend scheme.

• Wellbeing Centre via Work Perks.

• Apprenticeships, training, and mentoring programs.

• Reasonable adjustments throughout the application and interview process.