National Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and implement strategic account plans for national partners.

• Recognize growth opportunities within both existing and new accounts to enhance revenue and service penetration.

• Coordinate account objectives with overarching company goals in partnership with leadership.

• Act as the main liaison for national clients, fostering trusted relationships across partner organizations.

• Conduct regular business reviews and strategic meetings.

• Advocate for customer needs within the organization while considering operational capabilities.

• Monitor account metrics such as volume, revenue, estimate accuracy, customer satisfaction, cycle time, and carrier KPIs.

• Deliver reporting and analysis to both internal stakeholders and external partners.

• Leverage data to create actionable insights and enhance the partnership experience.

• Address account-level challenges by collaborating with internal teams and stakeholders.

• Lead root cause investigations and corrective action planning.

• Collaborate with operations, finance, legal, marketing, and training teams on account initiatives.

• Spearhead or engage in cross-functional initiatives to enhance partner experience and relationships.

• Ensure that account activities comply with contractual obligations and service level expectations.

• Take part in contract renewal discussions and the onboarding process for strategic accounts.

• Keep records of agreements, renewals, and compliance activities.

• Identify inefficiencies in processes and suggest improvements.

• Drive initiatives that enhance consistency, quality, and communication throughout the account lifecycle.

• Stay informed about industry trends, customer expectations, and competitor offerings.

⛳️ Requirements

• At least 5 years of experience in the collision repair industry, focusing on operations, account management, or customer relations.

• Proven track record in managing high-impact accounts and consistently achieving or surpassing performance goals.

• Exceptional written and verbal communication skills, capable of presenting and influencing at all organizational levels.

• Strong interpersonal skills and relationship-building capabilities, with a customer-centric approach.

• Advanced skills in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, data analysis, and reporting.

• A valid driver’s license and a clean driving record.

• Willingness to travel overnight 50% of the time, including air travel.

• Experience in managing contract renewals, pricing negotiations, and service level expectations.

• Capability to represent the company with professionalism and credibility at senior leadership levels.

• Proficient in PC, Repair Management Software (CCC/Mitchell), Power BI, Smartsheet, MS Office, and online research tools.

• Thorough understanding of key account needs, challenges, priorities, and opportunities.

• Awareness of market trends and the competitive landscape.

• Ability to think strategically and drive performance enhancements aligned with business goals.

• Proactive in identifying issues and developing solutions.

• Competency in monitoring carrier performance and recognizing trends or anomalies.

• Ability to cultivate and maintain effective relationships with internal teams and external partners.

• Capability to work autonomously, prioritize tasks, and meet deadlines in a dynamic environment.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Group Life Insurance

• Disability Insurance

• 401k Retirement Plan with matching contributions

• Referral Bonus (“Cash From Crash”)

• 5 Paid Holidays