This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver inbound Level 1 customer service and technical assistance through phone, chat, and email for B2B and Premium clients, including executive and corporate customers in Alphaville.

• Recognize, document, and address technical connectivity and telecommunications issues.

• Forward complex tickets to Level 2/Level 3 or field teams, supplying clear and thorough reports.

• Maintain adherence to response and resolution timelines established with corporate clients.

• Engage in technical training, process education, and customer relationship enhancement programs.

⛳️ Requirements

• High school diploma required.

• Currently enrolled in a higher education program related to Networking, Information Technology, Business Administration, or a similar field is advantageous.

• Basic to intermediate understanding of computer networks, the internet, Wi-Fi, and telecommunications.

• Excellent verbal communication skills, outstanding writing abilities, and the capability to engage effectively with corporate and high-profile clients, including C-level executives and managers.

• A quiet workspace conducive to remote work.

• Possess a suitable personal computer.

• Reliable, high-speed internet connection.

• Demonstrate proactivity, emotional intelligence, empathy, and strong conflict-resolution abilities.

• Prior experience providing Level 1 support in telecommunications, internet service providers, or IT is a plus.

• Experience working with B2B corporate accounts or VIP/Premium clients is advantageous.

• Availability to work from 5:00 p.m. to 11:10 p.m. on a 6-on/1-off schedule.