Multimedia Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Edit recorded training sessions into engaging, concise self-paced learning modules.

• Review, segment, annotate, enhance, and repurpose training recordings and source materials.

• Create screen recordings that showcase the functionality, workflows, navigation, and task execution of contact center technology.

• Incorporate transitions, callouts, annotations, highlights, graphics, screenshots, cursor emphasis, and other visual enhancements.

• Edit and improve audio for clarity, consistency, volume, and overall production quality.

• Develop diagrams, process illustrations, icons, screenshots, title cards, instructional graphics, and various multimedia assets.

• Produce job aids, quick-reference guides, desk-side references, and performance-support materials.

• Collaborate with curriculum designers, writers/editors, instructional designers, technical SMEs, training operations personnel, VA stakeholders, and accessibility specialists.

• Transform source materials into standardized, reusable multimedia components for various VA learning pathways.

• Apply VA and project-specific branding, formatting, naming conventions, file management, and production standards.

• Integrate captions, transcripts, descriptive text, accessible graphics, and other accessibility features.

• Remediate existing non-508-compliant videos and multimedia products.

• Optimize products for VA TMS, web-based learning, downloadable resources, and approved collaboration platforms.

• Keep organized source, project, production, transcript, graphics, and other asset files.

• Participate in content reviews, sprint planning, production reviews, status meetings, and team activities.

• Incorporate feedback and revisions while maintaining version control and production timelines.

• Conduct quality assurance reviews for technical accuracy, audio/video quality, consistency, accessibility, and curriculum alignment.

• Support rapid production in response to changes in Genesys Cloud CX, curriculum updates, and VA operational requirements.

• Maintain a reusable multimedia asset library.

• Assist with Train-the-Trainer materials and instructor-support products.

⛳️ Requirements

• Bachelor's degree in multimedia production, instructional technology, graphic design, digital media, communications, education, or a related field, or equivalent professional experience.

• 3+ years of professional experience in developing and editing multimedia learning content, instructional videos, e-learning assets, or similar digital training products.

• Experience in editing video and audio content for professional or instructional purposes.

• Proficiency in Adobe Premiere Pro, Adobe After Effects, Adobe Audition, or similar multimedia production and video-editing software.

• Experience in creating high-quality screen recordings and software demonstrations.

• Skill in developing graphics, visual annotations, callouts, diagrams, screenshots, and other visual learning assets.

• Experience in converting raw or minimally edited recordings into polished instructional content.

• Proven track record of collaborating with instructional designers, curriculum developers, technical SMEs, or other subject matter experts.

• Ability to translate complex technical or procedural information into clear, visually comprehensible learning content.

• Experience in developing job aids, quick-reference materials, desk-side references, or other performance-support resources.

• Working knowledge of digital learning and multimedia accessibility requirements, including captioning, transcripts, accessible documents, and visual accessibility.

• Strong attention to detail with the ability to maintain consistency across a vast training-product library.

• Capacity to manage multiple assignments while adhering to production schedules and quality standards.

• Excellent written and verbal communication skills.

• Ability to work effectively in a remote, collaborative, and deadline-driven environment.

• Eligibility to obtain and maintain VA-required access, security, or background investigation requirements.

• Preferred: experience with federal government, Department of Veterans Affairs, enterprise training, contact center, Genesys Cloud CX, VA TMS, SCORM/LMS, Articulate, Adobe Captivate, Section 508, modular learning, instructional design, adult learning, motion graphics, Agile/Scrum, SharePoint, or Microsoft Teams.

🏝️ Benefits

• Remote position.

• Equal employment opportunity.

• Application accommodations for individuals with disabilities.

• Option to redact age-identifying information in application materials for residents of Colorado.