Motor Administration Specialist

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee damage collections and address customer inquiries related to damage

• Provide continuous assistance to the damage collections and FNOL Contacts teams

• Manage receivables, ensuring timely payment of damage invoices by both leisure and corporate clients

• Dispatch monthly reminders and statements to clients

• Monitor incoming payments and engage in discussions with key stakeholders

• Address customer contact cases, inquiries, and disputes concerning damage charges

• Investigate and process damage invoices efficiently

• Prepare documentation to facilitate the recovery of damage costs

• Coordinate with rental locations, insurance providers, maintenance teams, claim handlers, and customers

• Maintain precise records within internal systems

• Ensure claims are initiated within specified timelines

• Obtain and accurately match accident reports, photographs, vehicle damage assessments, and other supporting evidence to claims

• Collect additional information while ensuring adherence to corporate standards and procedures

• Support the effective recovery and resolution of motor damage claims

⛳️ Requirements

• Prior experience in an office or administrative setting is beneficial

• Familiarity with claims or business management systems is preferred

• Exceptional written and verbal communication abilities

• Capability to maintain a high level of accuracy when processing claims, recording data, and managing documentation

• Highly organized and self-driven

• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment

• Capacity to work independently, exercising initiative and consistently meeting deadlines

• Skill in analyzing information, making informed decisions, and advancing claims effectively

• Demonstrated ability to collaborate successfully as part of a team

• Ability to cultivate positive working relationships across various departments

🏝️ Benefits

• Bonus/incentive scheme

• 20 days' annual leave entitlement

• Pension contribution

• Bike to Work Scheme

• Tax Saver Travel Scheme

• Discounted onsite Gym Membership (Dublin 4)

• Discounted onsite Montessori (Dublin 4)

• EAP – Employee Assistance Programme

• Life Cover

• PHI – Permanent Health Insurance

• Exams & Professional Membership Fees

• Professional and personal development opportunities

• Flexible and hybrid working

• Wellbeing initiatives

• Learning and development opportunities

• Professional qualifications through partnership with the Insurance Institute

• Inclusive workplace