Yardi Administrator

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the main day-to-day administrator for the Yardi platform.

• Manage and address Yardi support tickets submitted by internal users.

• Oversee system performance, configuring and optimizing Yardi along with related property management systems.

• Administer user access, security roles, property setup, and help desk support across all departments and employees.

• Elevate complex issues to Yardi and third-party vendors when necessary, tracking progress until resolution.

• Provide system training, onboarding, and continuous user support.

• Analyze real estate data, occupancy patterns, rental performance, and financial reports.

• Create and maintain custom reports, dashboards, automation, YSR reports, data extracts, and reporting solutions.

• Organize testing, implementation, and deployment of new Yardi features, modules, and updates.

• Administer and support Yardi Voyager and related company modules, including configuration, security, workflows, and system settings.

• Maintain the setup of Yardi entities/properties, chart of accounts, financial report structures/trees, and other system-level configurations.

• Assist and troubleshoot integrations, interfaces, imports/exports, and data feeds between Yardi and third-party systems.

• Aid accounting during month-end and year-end closures by resolving system, posting, reporting, and reconciliation issues.

• Keep system documentation, configuration records, procedures, and user guides up to date.

• Collaborate with Accounting, Property Management, Asset Management, and other departments to translate business needs into Yardi solutions.

• Diagnose system issues and suggest technological solutions to enhance the user experience.

• Collect feedback from internal users and identify opportunities for system enhancements and process improvements.

⛳️ Requirements

• Bachelor's degree in Real Estate, Computer Science, Business Analytics, or a related field.

• Over 5 years of experience in an administrative role with Yardi Voyager.

• In-depth understanding of commercial property management and various workflows.

• Experience in troubleshooting software issues and providing support to end users.

• Strong analytical, organizational, and problem-solving abilities.

• Excellent communication skills with the capability to manage multiple projects accurately at the same time.

🏝️ Benefits

• Full-time remote work.