Client Administrator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Directly report to the Head of Client Coordination.

• Assist in daily operations and ensure efficient service delivery across various WorkNest Secure service lines.

• Coordinate multiple calendars and locations for Offensive Security Consultants.

• Simultaneously manage numerous assessments and client deliverables.

• Organize assessments and provide clients with necessary schedules and prerequisites.

• Aid in maintaining precise pre-assessment documentation and processes.

• Prepare for and conduct weekly delivery updates for the account management team on a rotational basis.

• Participate in team meetings and periodic performance evaluations.

• Assist in the recruitment and onboarding of Service Delivery team members when necessary.

• Contribute to achieving monthly billable-day targets for Offensive Security Consulting.

• Cultivate a high-performing, customer-centric team culture.

• Strive towards KPIs and report updates to the Head of Client Coordination to facilitate process improvements.

⛳️ Requirements

• Demonstrated ability to manage service delivery operations in high-pressure environments.

• Prior experience in team management and mentoring roles.

• Exceptional organizational skills with a strong attention to detail.

• Ability to handle multiple client engagements concurrently.

• Proficient negotiation skills with various stakeholders, including employees and clients.

• A proactive and solution-oriented mindset.

• Outstanding written and verbal communication abilities.

• Strong influencing and negotiation skills at all levels.

• Capability to work independently as well as collaboratively within a team.

• An approachable and supportive leadership style.

• High level of accuracy and attention to detail.

• Self-driven with a dedication to personal and professional development.

🏝️ Benefits

• 25 days of annual leave, increasing by 1 day for each completed year of service, up to a maximum of 28 days, in addition to statutory bank holidays.

• An extra day off for your birthday.

• Private Medical Insurance coverage.

• Subsidized Gym / Wellbeing membership.

• Two paid volunteer days each year.

• Health Cash Plan offering cash back on dental, optical, and more.

• Employee Assistance Programme, Virtual GP, and wellbeing resources.

• UK Electric Vehicle Salary Sacrifice Scheme.

• Enhanced Family Related Leave policies.

• Company Sick Pay that includes 2 weeks of enhanced sick pay.

• Standard Life Salary Sacrifice Pension with a 3% Employer contribution and 5% Employee contribution.

• Sophos Home Premium Coverage for personal laptops of your family.

• Employee referral program.

• Opportunities for social events.