Bilingual Consumer Administrator II

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee consumer interactions, including phone calls, emails, and additional tasks assigned by the Team Manager.

• Efficiently and accurately document consumer information and data pertinent to calls or service interactions.

• Address consumer inquiries within acceptable timelines, adhering to company policies and procedures.

• Ensure follow-up actions and feedback are provided when immediate resolution is not feasible.

• Deliver outstanding customer experiences by anticipating needs and proactively addressing issues.

• Utilize available resource tools effectively.

• Stay informed about current products, systems, processes, and policies.

• Provide knowledgeable and professional oral and written communication, including emails.

• Educate consumers on TransUnion Canada Credit Bureau products, processes, and applicable regulatory information when necessary.

• Achieve individual targets and departmental Service Level Agreements, including adherence to schedules, quality assurance, handling/turnaround time, and productivity standards.

• Comply with company and departmental policies, procedures, and compliance requirements.

⛳️ Requirements

• A Matric (Grade 12 Matric/A’ Levels/High school certificate) or equivalent is mandatory.

• Preferably possess a minimum of 2 years of experience in Customer Service (Inbound and Outbound).

• Exceptional spoken and written communication skills in French, along with a good command of English.

• Strong customer service capabilities, including excellent listening skills and the ability to manage irate consumers regularly.

• Ability to work remotely and independently.

• Strong sense of responsibility.

• Excellent interpersonal skills and the ability to collaborate within a team.

• High level of computer literacy.

• Must be located anywhere in South Africa with fibre connectivity; working outside of South Africa is not permitted.

• A minimum internet speed of 100/100 Mbps fibre line is required, to be installed or upgraded by the first day of employment.

• Certain positions may require a clear credit record.

🏝️ Benefits

• Flexibility for remote work and permanent work-from-home options.

• Occasional in-person attendance at work-related events may be necessary.

• Wellbeing support available for you and your family.

• Competitive rewards offered.

• Comprehensive benefits package.

• Opportunities for meaningful career development.

• Access to global exposure.

• Accredited learning opportunities provided.

• Support for a fibre-ready home environment to ensure a confidential and comfortable work experience.