Mortgage Sales Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee loan production for a specific team of Mortgage Loan Officers within a designated geographic sub-market.

• Coordinate sales efforts and business development activities under the guidance of the Regional Mortgage Sales Manager.

• Recruit Mortgage Loan Officers for the specified territory.

• Foster revenue growth, ensure expense compliance, and enhance operational efficiencies.

• Supervise team members by recruiting, setting objectives, nurturing employee development, managing performance and compensation, promoting collaboration, and addressing disciplinary matters.

• Achieve or surpass profitable growth objectives for the assigned team and region.

• Collaborate with the Regional Mortgage Sales Manager to manage production metrics and business pipelines.

• Monitor team files in progress and coordinate business pipelines.

• Seek out new referral sources.

• Evaluate team development and training requirements.

• Oversee 8–12 Mortgage Loan Officers, including conducting performance evaluations, implementing Performance Improvement Plans (PIPs), offering training, approving time cards, and managing expense approvals.

• Participate in regional retail meetings and support referral strategies in collaboration with Retail Management, Wealth, and other banking partners.

• Manage CRA/LMI lending objectives.

• Meet with prospects referred by real estate agents, developers, attorneys, and various sources.

• Clarify mortgage products and suggest solutions tailored to prospect needs.

• Assist customers through the mortgage application process and elucidate necessary information and loan procedure steps.

• Ensure applications are precise and contain all required documentation.

• Set and manage customer expectations regarding processing and closing timelines.

• Sell and originate residential mortgage loans in accordance with policies, procedures, and regulations.

• Generate referrals for mortgage and other business lines.

• Develop strategic plans to meet sales objectives.

• Input loan data into mortgage systems and create supporting documentation.

• Forward applications and information to underwriting and processing teams.

• Underwrite loans within authorized limits utilizing point-of-sale underwriting systems.

• Communicate loan decisions and any additional information requirements to customers.

• Resolve processing conditions, finalize commitments, and ready loans for closing.

• Coordinate with clients, underwriters, processors, realtors, closing agents, and others; attend closings when necessary.

• Maintain current knowledge of mortgage practices, products, laws, regulations, policies, and procedures through ongoing training and seminars.

• Engage in homebuyer seminars, home shows, brokers’ meetings, and financing workshops.

• Recommend changes to products, programs, and pricing structures.

• Assist in ensuring successful TD Bank audits and examinations.

• Address complex mortgage requirements.

⛳️ Requirements

• A Bachelor's Degree or equivalent work experience is required.

• A minimum of 5 years' experience in mortgage origination is essential.

• At least 3 years' management experience is mandatory.

• In-depth knowledge of the mortgage industry and its guidelines.

• Exceptional sales capabilities are required.

• Strong oral and written communication skills are essential.

• Excellent motivational abilities are necessary.

• Up-to-date knowledge of trends and products in the residential mortgage industry is required.

• A competitive mindset and the ability to remain motivated to exceed objectives are necessary.

• Capability to thrive in a fast-paced and dynamic environment is essential.

• Must meet employment eligibility criteria under Regulation Z for covered financial institutions.

• Must qualify for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.

• A satisfactory criminal background check and credit report are required.

• Must provide statements/certifications related to administrative, civil, and/or criminal findings by a government agency/authority.

• Ability to complete required TD Bank and relevant legal or regulatory compliance training is a must.

• Capacity to perform sedentary tasks, manage multiple duties, operate office equipment, and maintain prolonged concentration and sitting.

• Occasional domestic travel is required; no international travel is anticipated.

🏝️ Benefits

• Comprehensive health and well-being benefits.

• Savings and retirement programs.

• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.

• Banking benefits and discounts.

• Opportunities for career development.

• Recognition and rewards programs.

• Regular discussions regarding career, development, and performance.

• Access to an online learning platform.

• Mentoring opportunities.

• Training and onboarding programs.

• Variable compensation/incentive awards, including eligibility for cash and/or equity incentives.

• Opportunities for domestic travel.