Mortgage Loan Officer Assistant II

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee the daily sales activities of Mortgage Loan Officers.

• Serve as the primary point of communication among the MLO, sourcing agents, customers, vendors, mortgage operations, and sales support.

• Act as a key contact for customers to address and resolve issues.

• Aid high-performing loan officers in the prompt completion of loan applications.

• Proactively manage the collection of documents from origination to closing.

• Supervise the Mortgage Loan Officers’ pipeline, monitor deliverables, and keep borrowers informed about loan progress.

• Set customer expectations concerning rate inquiries, third-party providers, loan status, and additional information.

• Confirm appointments and review necessary application documents with clients.

• Facilitate the intake of full or partial applications.

• Discuss products and pricing at the loan officer’s request or in their absence.

• Examine files for potential income and asset issues and address them prior to underwriting.

• Assist in structuring deals that comply with underwriting standards.

• Advocate for client files and manage underwriting escalations as needed.

• Explain TD underwriting guidelines to borrowers.

• Compose credit memos that clarify unique circumstances and summarize lending requests.

• Liaise between Loan Officers, Mortgage Operations, and Sales Support.

• Create a customer database to enhance new marketing opportunities.

• Follow up with sales leads on behalf of the MLO.

• Actively manage the lead pipeline in collaboration with the MLO.

• Cultivate relationships with MLO referral partners independently.

• Deliver exceptional service to both internal and external customers.

• Provide assistance in other areas as needed.

⛳️ Requirements

• High School Diploma or GED.

• 2-3 years of relevant experience.

• Strong understanding of underwriting and mortgage guidelines.

• Outstanding interpersonal and sales abilities for engaging with prospective borrowers.

• Comprehensive knowledge of mortgage lending, products, policies, and procedures.

• Proven computer skills, including proficiency with basic mortgage loan origination systems.

• Highly developed customer service capabilities.

• Ability to convey complex mortgage information in clear, understandable terms.

• Capability to work effectively in a dynamic, detail-oriented environment.

• Familiarity with mortgage laws and regulations, including Home Mortgage Disclosure Act, RESPA, and Reg Z.

• Awareness of state and federal agency mortgage loan guidelines and regulations.

• Organized and detail-oriented.

• Ability to prioritize workload effectively and meet deadlines.

• Capacity to maintain confidentiality of sensitive information.

• Strong communication skills, both verbal and written.

• Proficient in computer skills.

• Must meet employment eligibility criteria with a covered financial institution under Regulation Z standards.

• Must be eligible for registration as a registered mortgage loan originator with the NMLS in compliance with the SAFE Act.

• Successful completion of a criminal background check, credit report, and required government-agency findings statements.

• Occasional domestic travel required; no international travel.

🏝️ Benefits

• Health and wellness benefits.

• Savings and retirement programs.

• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.

• Banking benefits and discounts.

• Career development opportunities.

• Recognition and rewards.

• Regular discussions regarding career development and performance.

• Access to an online learning platform.

• Mentoring programs available.

• Training and onboarding sessions provided.

• Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards.

• Commitment to equal opportunity employment and accommodation support.