Monitor de Calidad, Telefonía, Ventas

This is a fully remote position, open to applicants in Peru.

📋 Description

• Evaluate the interactions of telephone advisors based on established parameters.

• Ensure adherence to quality processes.

• Report critical cases and findings identified during monitoring.

• Generate the appropriate alerts.

• Identify critical breaks or errors in communication.

• Provide feedback to advisors who exhibit critical errors.

⛳️ Requirements

• Completed, ongoing, or incomplete technical and/or university studies in Psychology, Communications, Marketing, Administration, or related fields.

• Intermediate level of Microsoft Office.

• Proficiency in PowerPoint and digital tools.

• A minimum of 6 months experience as a monitor or quality analyst only.

• Knowledge of sales indicators, preferably in portability.

• Secondary education.

• Proactivity.

• Dynamism.

• Effective communication skills.

• Organization and time management skills.

• Availability to work from Monday to Saturday, from 9:00 a.m. to 6:00 p.m., with Sundays off.

🏝️ Benefits

• Opportunity for career advancement.

• Corporate benefits.

• Timely payments.

• Performance bonus of S/300 for indicators.