Mobile Service Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Recruit, train, and mentor mobile service technicians.

• Perform field audits, safety inspections, and conduct performance evaluations.

• Ensure adherence to OSHA, DOT, and FleetPride safety standards.

• Oversee Mobile Service operations, which include scheduling, dispatching, and managing workflow.

• Direct daily activities in the field, ensuring timely and high-quality repairs at customer sites.

• Manage technician dispatch to enhance response times, reduce downtime, and boost productivity.

• Facilitate communication between branch operations, technicians, and customers.

• Offer customer communication, technical support, and updates on repairs.

• Act as the primary point of contact for customers, fostering long-term relationships.

• Identify opportunities for preventive maintenance.

• Manage customer and vendor portals to ensure compliance with contracts and national accounts.

• Oversee department P&L, labor management, inventory, and cost controls.

• Review and authorize work orders, invoices, and timecards.

• Report performance metrics for the business unit.

• Collaborate with Regional and Branch leadership to achieve operational and financial objectives.

• Supervise maintenance, inspections, repairs, stocking, and the readiness of the mobile service truck fleet.

• Support growth initiatives by expanding mobile service capabilities and reaching more customers.

• Identify improvements in efficiency and customer experience.

• Work alongside FleetPride Training and Technical Support to advance technician development and certification.

⛳️ Requirements

• High school diploma or GED equivalent is required.

• A bachelor’s degree is preferred.

• Proficiency in computer skills and familiarity with inventory catalogs, Microsoft, and Google Docs software.

• Experience with Learning Management System administration and reporting is preferred.

• Possession of a valid driver’s license with a clean driving record.

• Willingness to travel up to 70% of the time.

• Proven experience in Mobile Service operations and customer service.

• Capability to perform well under pressure and manage stressful situations effectively.

• Strong customer service and sales abilities.

• Proficient in managing a P&L.

• Ability to calculate productivity metrics.

• Average skills in both oral and written communication.

• Flexibility to work non-traditional hours, including nights, weekends, and on-call responsibilities.

🏝️ Benefits

• Cell phone.

• Laptop, potentially equipped with diagnostic capabilities.

• Motus or company vehicle (preferred).