Mobile Business Analyst

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Collaborate with stakeholders throughout the organization and external vendors to gain insights into business goals, challenges, and opportunities.

• Conduct discovery sessions, stakeholder interviews, requirements workshops, and cross-departmental meetings.

• Convert business goals into mobile requirements, user stories, business rules, workflow diagrams, acceptance criteria, and measurable success indicators.

• Document existing workflows, user journeys, business processes, and system interactions for both current and future states.

• Analyze and document impacts, assumptions, risks, dependencies, edge cases, and operational considerations.

• Assist in delivering mobile features that enhance guest engagement, satisfaction, convenience, and loyalty.

• Work in partnership with UX, Product, and Mobile Development teams.

• Identify areas for enhancing mobile conversion, retention, app engagement, and customer satisfaction.

• Support improvements for Cracker Barrel Rewards, loyalty engagement, reward redemption, promotional campaigns, bonus offers, and customer account experiences.

• Define and document requirements for personalized digital experiences.

• Collaborate with QA and business stakeholders to establish test scenarios, review test coverage, support UAT, prioritize defects, clarify requirements, and assist with go/no-go recommendations.

• Aid in release readiness, encompassing requirements coverage, stakeholder alignment, UAT preparedness, business process impacts, communications, training needs, and support considerations.

• Assist in post-launch validation against agreed-upon success criteria and pinpoint optimization opportunities.

• Develop and maintain documentation for both technical and non-technical audiences, including meeting notes, decision logs, process flows, requirement summaries, readiness materials, and support handoffs.

⛳️ Requirements

• Bachelor’s degree in Business Information Systems, Computer Science, Business Administration, or a related field, or equivalent education and experience.

• 1-3 years of experience as a Business Analyst, Product Analyst, Systems Analyst, Product Owner, or a similar role supporting web, digital, customer experience, ecommerce, or enterprise technology initiatives.

• Proven experience in gathering and documenting requirements, writing user stories and acceptance criteria, supporting UAT, and collaborating with business and technical stakeholders.

• Experience engaging with both technical and non-technical stakeholders.

• Certification as a Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), Agile/Scrum certification, Product Owner certification, or similar certification is preferred but not mandatory.

🏝️ Benefits

• Competitive Annual Salary

• Annual Bonus Opportunities

• Medical, Rx, Dental and Vision Benefits on Day 1

• Life Insurance and Disability Coverage

• Paid Vacation

• Employee Assistance Program

• Business Resource Groups

• Tuition Reimbursement

• Professional Development

• Onboarding, training, and development

• Recognition programs and employee events

• 401k Plan with Company Matching Contributions at 90 days

• Employee Stock Purchase Program

• 35% Discount on Cracker Barrel Food and Retail items

• Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more