Mission Director – Space

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with mission heroes to guarantee satisfaction and alignment with mission objectives.

• Ensure minimum revenue retention by proactively addressing customer requirements, swiftly resolving issues, and promoting engagement.

• Facilitate a positive onboarding experience and accelerate time-to-value for new clients.

• Advocate for the adoption of Defense Unicorns’ products and solutions.

• Conduct retrospectives after achieving time-to-value and implement learned lessons.

• Act as a trusted advisor and champion for customer solutions.

• Monitor hero health scores through consistent partner engagement and reinforcement of product value.

• Provide updates on customer feedback, progress, and features or benefits delivered.

• Identify opportunities for account expansion and optimize contract value.

• Scope and adjust contracts to accommodate flexibility, expansion, and licensing needs.

• Discover cross-selling opportunities within adjacent Space Force programs alongside the Space Account Executive.

• Communicate customer feedback to Product teams and advocate for enhancements specific to the Space domain.

• Track and report on KPIs, including retention, hero health, time-to-value, and adoption success.

• Conduct quarterly business reviews and align customers with future objectives.

• Champion customer needs within internal teams.

• Balance time-to-value with gross profit margins during initial contracts, while maintaining margins across the Space domain.

⛳️ Requirements

• While preferred experience or qualifications are noted, no specific mandatory qualifications, education, certifications, or years of experience are required.

• Capability to manage customer retention, satisfaction, adoption, advocacy, account expansion, and reporting for Space-domain mission partners.

• Proficiency in conducting quarterly business reviews and facilitating retrospectives.

• Ability to collaborate effectively with Product teams and Space Account Executive teams.

• Skill in tracking KPIs, including retention rates, hero health scores, time-to-value, and adoption success.

🏝️ Benefits

• Medical/Dental/Vision coverage.

• Premiums are entirely covered by the Company.

• Health Savings Account provided.

• Life Insurance included.

• Disability Insurance offered.

• 401k Retirement Plan available.

• Company Stock Options included.

• Home Office Budget provided.

• All full-time Unicorns receive Flexible Time Off (FTO), all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s.

• Paid Parental Leave policy.

• Reimbursement for approved training and subscriptions.

• Coverage for conferences (travel, lodging, and fees).