Mission Director – Navy

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and sustain relationships with mission heroes to ensure their satisfaction and alignment with mission objectives.

• Maintain minimum revenue retention by proactively addressing customer needs, resolving issues, and fostering engagement.

• Guarantee a smooth onboarding process and quick time-to-value for new customers.

• Encourage the adoption of Defense Unicorns’ products and solutions.

• Conduct retrospectives after achieving time-to-value and share insights gained.

• Act as a trusted advisor and advocate for solutions that fulfill both immediate and long-term goals.

• Monitor hero health scores through consistent partner engagement and reinforcement of product value.

• Provide heroes with updates regarding feedback progress and new product features or benefits.

• Identify opportunities for expansion and maximize contract value, adjusting contracts when necessary.

• Develop flexible contracts that facilitate expansion, prioritizing licenses when feasible.

• Spot cross-selling opportunities in adjacent Navy programs and collaborate with the Navy Account Executive.

• Communicate customer feedback to the Product team and advocate for enhancements tailored to Navy needs.

• Track and report key performance indicators (KPIs) including retention, hero health, time-to-value, and adoption success.

• Conduct quarterly business reviews and align with customers on future objectives.

• Advocate for customer needs across internal teams to promote mission success and satisfaction.

• Balance time-to-value and gross profit margins during initial contracts, ensuring margins are maintained across the Navy domain.

⛳️ Requirements

• Experience or qualifications pertinent to customer retention, satisfaction, account expansion, and relationship management.

• Capability to address customer needs and resolve issues swiftly.

• Ability to ensure a positive onboarding experience and expedited time-to-value.

• Competence in promoting the adoption of products and solutions.

• Ability to serve as a trusted advisor and advocate for customer solutions.

• Skill in identifying account expansion and cross-selling opportunities.

• Ability to collaborate effectively with Product and Navy Account Executive teams.

• Proficiency in tracking and reporting KPIs, including retention rates, hero health scores, time-to-value, and adoption success.

• Experience in conducting quarterly business reviews (QBRs).

• Ability to balance time-to-value with gross profit margins.

• Enthusiasm for the position; applicants are encouraged to apply even if they do not meet every preferred criterion.

🏝️ Benefits

• Medical/Dental/Vision.

• Premiums are 100% Company Paid.

• Health Savings Account.

• Life Insurance.

• Disability Insurance.

• 401k Retirement Plan.

• Company Stock Options.

• Home Office Budget.

• Flexible Time Off (FTO).

• Federal Holidays.

• One week for Thanksgiving.

• Two weeks for Christmas and New Year’s.

• Paid Parental Leave.

• Reimbursement for approved trainings/subscriptions.

• Conferences (travel, lodging, and fees).