Mission Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the operational aspects of programs within the Army Domain for the Federal Business Unit.

• Ensure customer retention, satisfaction, long-term success, and growth within the Army sector.

• Develop and sustain relationships with Army mission partners.

• Achieve minimum revenue retention by addressing customer requirements, resolving issues, and fostering engagement.

• Support the onboarding process for Defense Unicorns products and solutions customized for NGC2.

• Encourage product adoption to fulfill and surpass mission objectives.

• Conduct retrospectives upon achieving time-to-value and share insights gained.

• Advocate for customer interests and maintain high hero health scores.

• Provide updates regarding feedback progress and new product features or benefits.

• Identify opportunities for expansion, optimize contract value, and adjust contracts for new scopes.

• Design contracts with flexibility and expansion in mind, prioritizing licenses whenever feasible.

• Discover cross-selling opportunities within adjacent Army programs alongside the Army Account Executive.

• Communicate Army customer and user feedback to Product for enhancements specific to NGC2.

• Monitor and report on KPIs such as retention, hero health, time-to-value, and adoption success.

• Conduct quarterly business reviews and align on upcoming goals.

• Champion customer requirements across internal teams.

• Balance time-to-value with gross profit margins during initial contracts and maintain margins post-value realization.

⛳️ Requirements

• In-depth knowledge of the NextGen C2 (NGC2) initiative.

• Familiarity with the NGC2 architecture and its converged data layer.

• Capability to establish and maintain relationships with Army mission partners.

• Proficiency in addressing customer needs and promptly resolving issues.

• Skills to facilitate onboarding and encourage product adoption.

• Ability to act as a trusted advisor to Army stakeholders.

• Competence in identifying account expansion and cross-selling opportunities.

• Capability to collaborate effectively with Product teams and the Army Account Executive.

• Experience in tracking and reporting KPIs related to the Army NGC2 program.

• Meeting all listed criteria is not mandatory; enthusiastic candidates are encouraged to apply.

🏝️ Benefits

• Medical/Dental/Vision coverage.

• Premiums are fully covered by the company.

• Health Savings Account.

• Life Insurance.

• Disability Insurance.

• 401k Retirement Plan.

• Company Stock Options.

• Home Office Budget.

• Flexible Time Off (FTO).

• Federal Holidays.

• One week off for Thanksgiving.

• Two weeks off for Christmas and New Year’s.

• Paid Parental Leave.

• Reimbursement for approved training and subscriptions.

• Coverage for conferences including travel, lodging, and fees.